cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Great Neighbour / Super Voisin

activation

activated my sim but no service yet

 

Highlighted
Mayor / Maire

Re: activation

@tfurlano50 

More details about your specific situation may be helpful.

Did you port a number over?  activate a new number?

Which model phone? 

Any service at all?  Text, talk or data?

 

 

Highlighted
Mayor / Maire

Re: activation


@tfurlano50 wrote:

activated my sim but no service yet

 


Make sure phone is unlocked to PM.

Insert PM sim into phone.

Reboot phone.

Highlighted
Town Hero / Héro de la Ville

Re: activation

@tfurlano50 Did you transfer your number? Did you restart your phone?

Highlighted
Mayor / Maire

Re: activation


@tfurlano50 wrote:

activated my sim but no service yet

 


@tfurlano50  First try restarting your phone. If you are still getting No Service then submit a ticket to PM and ask them to reset your account.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking the icon below:

 

s.JPG

 

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team