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discord
Great Neighbour / Super Voisin

activation page down?

I was in the middle of activating my sim card when it appears the site went down. As of 1:23pm I can't seem to load the activation page on any of my devices (laptop, tablet and phone), just a blank white screen when i point my browser to activate.publicmobile.ca . Any help would be greatly appreciated

LovesToPM
Mayor / Maire

Re: activation page down?


@discord wrote:

I was in the middle of activating my sim card when it appears the site went down. As of 1:23pm I can't seem to load the activation page on any of my devices (laptop, tablet and phone), just a blank white screen when i point my browser to activate.publicmobile.ca . Any help would be greatly appreciated


If you already entered payment info and were on the final step of your activation, you should check whether your card has already been charged for your plan.

 

If there are no charges on your card, you can wait one hour to try again (due to SIM number might still be locked by previous activation attempt). It's good idea to clear your browser cache and open a new tab using private/incognito mode.

 

If your card was charged, you should check your SIM to see if it is working and logon your self-serve account to check that it has been setup.

Staliger
Mayor / Maire

Re: activation page down?


@discord wrote:

I was in the middle of activating my sim card when it appears the site went down. As of 1:23pm I can't seem to load the activation page on any of my devices (laptop, tablet and phone), just a blank white screen when i point my browser to activate.publicmobile.ca . Any help would be greatly appreciated


Wait for some time and try again later, if doesn't work or your were charged without having a service, contact moderators: click the "?" in lower right side of the page, type "contact moderator", and follow directions OR send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

gblackma
Mayor / Maire

Re: activation page down?

Are you in Quebec @discord ? It's working here in Ontario. Could some of our Quebec members confirm if there's a problem there? The only solution is to wait for it to come back up. How far did you get?  Did you apply payment? Was your credit card chaurged? If it was, contact a moderator.  Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket )

If the credit card wasn't charged, wait until the site comes back up. When it does, clear your browser history,  go to incognito/ private mode, disable ad blocking and try to activate again. Welcome to PM. 


@discord wrote:

I was in the middle of activating my sim card when it appears the site went down. As of 1:23pm I can't seem to load the activation page on any of my devices (laptop, tablet and phone), just a blank white screen when i point my browser to activate.publicmobile.ca . Any help would be greatly appreciated


 

discord
Great Neighbour / Super Voisin

Re: activation page down?

I never got as far as putting in payment information, I was just at the point where you pick the number. I'm located in PEI, still just getting a blank page when pointing to activation.publicmobile.ca.

LovesToPM
Mayor / Maire

Re: activation page down?


@discord wrote:

I never got as far as putting in payment information, I was just at the point where you pick the number. I'm located in PEI, still just getting a blank page when pointing to activation.publicmobile.ca.


Clear your browser cache and open a new tab using private/incognito mode.

 

If you see the message "Invalid SIM", you will have to wait 1 hour to try again.

 

Also PM states: 

This site is best viewed on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

 

 

Burttscornerben
Great Neighbour / Super Voisin

Re: activation page down?

I activated 2 phones yesterday and neither one worked on the first try. You'll have to wait an hour and it helps to clear your cashe and use a private browser window. It takes a while to load too, so don't push any of the buttons more than once.  

 

 

iPhoneUser
Model Citizen / Citoyen Modèle

Re: activation page down?

Activation page is down in BC. Is all white (blank) on my iPad. I tried both Safari and Google Chrome. 

Burttscornerben
Great Neighbour / Super Voisin

Re: activation page down?

Did you clear your cashe and use a private browser?

Jb456
Mayor / Maire

Re: activation page down?

Blank screen in Quebec. Likely server issues. Wait a bit till it comes back online..

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