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Oracle

Re: activation not working yet got charged 2 times

@Kathyboulet 

Community members are customers like yourself, so we are just trying to help.  We don't work for Public mobile.  

 

You will need to contact moderator then.  See @JoyLuck 's post about how to submit ticket for moderator help.  Moderator usually will respond within a few hours (usually faster) and then they can sort your problem out.  Check on the envelope icon on the right upper corner of website for response from moderator once you submit ticket or private message moderator.  

Model Citizen / Citoyen Modèle

Re: activation not working yet got charged 2 times

Alternatively, you might consider filing a chargeback on your credit card (assuming you're using this method of payment) - contact your credit card company to inquire into this.
Oracle

Re: activation not working yet got charged 2 times

@Kathyboulet  If you requested a transfer of your phone number from another provider 

call the Porting Team at 1-844-232-7678 to re-authourize your number transfer. Otherwise, follow the directions to open a ticket with the moderators.


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
Town Hero / Héro de la Ville

Re: activation not working yet got charged 2 times


@Kathyboulet wrote:

ok again i will repeat,,,

 

NEW NUMBER NEW SIM, NOT ACTIVATING AT ALL NO SERVICE AT ALL
YET 2 CHARGES FOR 57$ on my CREDIT CARD


Hi @Kathyboulet you must be really frustrated.  I will yell too if my phone is not working and on top of it, my credit card was charged twice.  wth!

 

ok let's do this together... Your Public Mobile sim card comes with a brochure on how to activate your sim card.  Did you follow those steps?  No problem, you can activate here

right now https://selfserve.publicmobile.ca/self-registration/ 

 

If you activate in-store, when you get home, open a self-serve account here https://activate.publicmobile.ca/

 

Now, if you already activated your sim card, log in your self serve account https://selfserve.publicmobile.ca/

Does your account show Active?  I hope yes. 

Look at the Available Funds, does it show that you have a balance equal to your 30-day plan?

Click the Plan and Add-on tab, does it show your phone number?  If yes, then Public Mobile has done its job and your phone should be working.

 

If it is not working, then I believe your sim card has not been activated properly.

 

Looking forward to hearing from you.  

 

 

 

 

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