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Great Neighbour / Super Voisin

account suspended

hi~My account was suspended because on the day of payment I forgot to fill it up, but when I filled it the next day, the website also withheld money and showed activity, but I still couldn't use my plan.

Mayor / Maire

Re: account suspended


@xinyuqing1 wrote:

hi~My account was suspended because on the day of payment I forgot to fill it up, but when I filled it the next day, the website also withheld money and showed activity, but I still couldn't use my plan.


@xinyuqing1  What happens when u dial 611. What's your account balance?

Mayor / Maire

Re: account suspended

@xinyuqing1 

Is your account status active or suspended?

 

You could try the lost/stolen phone trick, which seems to reset your SIM/plan.  

 

To report your phone  lost/stolen.  Login to your account.  Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab.  The choose Suspend Service tab.  Logout.  Wait few minutes.  Login in and report your phone found.  Reboot phone.

 

Oracle

Re: account suspended

@xinyuqing1 If your credit card was charged, and your self serve account shows "Active" or Available Funds equal to your plan cost try these tricks:

a) Lost/Stolen Trick 

1. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Suspend Service >> logout

2. login to your account >> Plan and Add-ons >> Lost/Stolen Phone >> click Resume Service >> logout

3. wait a few minutes, reboot your phone and check for service

 

b) $1 Trick

1. login to your account >> Payment >> One TIme Payment >> follow the direction to pay $1 >> logout

2. wait a few minutes, reboot your phone and check for service

 

If neither work, click this: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437to send a private message to the moderator team with a description of your issue. Usually they answer within in 24 hours, but can take a several days.

Do not send multiple messages. This increases the queue and adds to the time moderators take to locate all your messages.

Meanwhile, if you need to make phone calls try an application like that from https://www.fongo.com/ . It provides free calling across Canada from wherever you are connected to wifi

Good luck.


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Town Hero / Héro de la Ville

Re: account suspended

Double check that your Account Status says "Active" on your account overview page. You can try also manually adding $1 to your account, sometimes that kickstarts things. Failing that the last trick is to report your phone lost/stolen temporarily.

 

1. Login to your self-serve account.
2. Report your phone lost/stolen using 'Plan and Add-Ons' --> 'Lost/Stolen Phone'
3. Log off
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to enable all features of your plan again.

 

This will not blacklist your phone.