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Great Neighbour / Super Voisin

account login

I am not able to login in to my  account 

I forget my password  and don't know the security question and answer

how can I get my new password ?

is there any customer service number to contact with


Accepted Solutions
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Model Citizen / Citoyen Modèle

Re: account login

@jaydeep  there is no customer support through telephone. it's all done through private messaging. you can contact them here

 

1. faster response time (use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

 

2. slower response times (not high priority)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

make sure to check your inbox(top right corner envelope icon) periodically, for a message

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

View solution in original post


All Replies
Highlighted
Model Citizen / Citoyen Modèle

Re: account login

@jaydeep  there is no customer support through telephone. it's all done through private messaging. you can contact them here

 

1. faster response time (use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

 

2. slower response times (not high priority)
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

make sure to check your inbox(top right corner envelope icon) periodically, for a message

 

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM PM EST

View solution in original post

Highlighted
Mayor / Maire

Re: account login

@jaydeep contact the moderators and ask them for a temporary password to your self service account. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Highlighted
Model Citizen / Citoyen Modèle

Re: account login

There is no customer support number for Public Mobile. However, you can contact a Moderator on this forum to get help with a temporary password. I'd advise that you write your password down somewhere and your security question answer for next time.