My daugher's account has been locked since phone was off for a month. I need to pay the bill now
You should be able to do that using your selfserve account. Just log in and go to payment.
@Beautiful, when you login to the self serve portal, you will see the account status as suspended due to non payment. Simply do a top up with sufficient funds to pay the plan and click on reactivate. The process should be relatively straightforward from there.
We have forgotten the password that's why we can't get access via the self serve portal. So we tried to reset the password and that's when we found out the account had been locked. what can we do now please?
If the "forgot your password" isn't working, then you will need to contact the Moderator Team to unlock and reactivate your account.