aactivation

[annabean]

haviing trouble activating my sim with old number

[computergeek541]

---

@annabean wrote:

activated new sim want old public mobile number

---

@annabean, in one message to me, you said that you only wanted to attach a new sim card to your existing Public Mobile account.  Yet, in another message, you said to me that you wanted to changed your phone number.  In this message thread, I am reading discussion about number porting.  Can you clarify what you're trying to get done?  Thanks.

[computergeek541]

Annabean, I have moved all your message posts into one message thread so that others can try to help figure this out for you.

[MilanJ]

Did you already get a new number from public mobile? If you haven't you can do that during setup. If you have I don't belive you can change it easily.

[geopublic]

---

@annabean wrote:

activated new sim want old public mobile number

---

@annabean  What happened to your old Public Mobile sim card?

[RossN]

@annabean Hi I don't believe thats possible someone else probably has it by now when did you have that old number?

[annabean]

activated new sim want old public mobile number

[annabean]

change number to old public number 

[GinYVR]

@annabeanIf you just want to change SIM it is also easy just to go your selfserve and type in your new Public Mobile SIM card.HOW TO CHANGE YOUR SIM CARD #

[annabean]

change sim not number

[will13am]

---

@Anonymous wrote:

---

@annabean wrote:

haviing trouble activating my sim with old number

---

Maybe @stonechucker could move this up to the main forum area.

 @annabean: Which step of the process are you having problems at? Which provider are you trying to transfer from?

---

Post moved to increase visibility.

[Anonymous]

---

@annabean wrote:

haviing trouble activating my sim with old number

---

 @annabean: Which step of the process are you having problems at? Which provider are you trying to transfer from?

[ChuckYeah]

ok, but I just had trouble with porting from TELUS and that's the first thing the call center agent checked. It was not the case for me but I assumed it was an issue for some. Perhaps they were making sure my account was in good standing and not that there was a few bucks that needed to be settled up.

[helpontheway]

Hi there, please make sure you're using SIM activation page found here: https://activate.publicmobile.ca/

You should be prompted after punching in the SIM card #.

[kav2001c]

Prepaid accounts require funds to be loaded at time of activation

---

@annabean wrote:

having trouble with activation with sim using old number but it says need to make payment first

---

[kav2001c]

@ChuckYeah 

Usually balance does not prevent port unless it is a delinquent account

They* send you final bill after you port out

*edit for clarity - They means OTHER carriers, Public is prepay so not possible to have an outstanding balance due

[ChuckYeah]

Just an observation, is it possible there's an outstanding balance on your old account? Because you can't port your number if you have a balance on your old account. Might that be what the error is saying?

[Triguy]

Are your trying to Transfer (port)  a phone# from another provider ?

Here is more info about porting.

https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up

[mimmo]

@annabean  what exact issues are you having?  PMis a prepaid service so it will ask for funds up front.

allso don'tforget to use a friends number as a referal to get a 10$ post activation credit.

[GinYVR]

@annabeanAre you trying to activate a SIM card and keep your old number ie porting? If so it is advisable to activate your SIM with a temporary number.. then port the number after everything is working. That way you will be able to call / text out and have data while the porting process is going on. Do note, during the process your old account with your other provider has to be active.

[annabean]

having trouble with activation with sim using old number but it says need to make payment first