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Good Citizen / Bon Citoyen

Re: Wrong usage is displaying

Thanks for the reply.

 

I have updated it to current plan and my current plan has unlimited incoming calls, even though my minutes are deducted.

 

Is there any way I can contact Public mobile? I dont see any customer care number and its really frustating. or is ther any email id to escalate?

 

Good Citizen / Bon Citoyen

Re: Wrong usage is displaying

I I have sent a mail to them and waiting for the reply. any other way to contact them?

Mayor / Maire

Re: Wrong usage is displaying

There is no phone# to contact them for support.

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Town Hero / Héro de la Ville

Re: Wrong usage is displaying

@ntulashyamNope all you can do is wait, could take them up to 48 hours to get back to you.

Good Citizen / Bon Citoyen

Re: Wrong usage is displaying

Thanks

Re: Wrong usage is displaying

What number is calling you?  Does it end in 4001, or 4002, (or 03, 04)?

 

If yes, this is your voicemail - and voicemail doesn't count on incoming calls.  If would count on your outgoing, however.

Good Citizen / Bon Citoyen

Re: Wrong usage is displaying

Hi,

 

No these no is not calling me. 

 

If I get a call from my friends/family then also my minutes are reduced.

 

 

Re: Wrong usage is displaying

@ntulashyam, it sounds like you're still on the OLD $15 plan, or the $10 plan if minutes incoming are being used.

 

Schedule a future-dated (or immediate) plan now to the current $15 plan.

Good Citizen / Bon Citoyen

Re: Wrong usage is displaying

I have changed it and my current plan shows that incoming are free

Re: Wrong usage is displaying

Then it shouldn't be logging on your overview page.  On the usage page, it will just display the incoming and outgoing phone numbers.

 

Outgoing will display a charge (I think...I'm on fully unlimited) in minutes (rounded up) also.