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FlyingFitz
Good Citizen / Bon Citoyen

Re: Wost Service Ever - Cancel your account before you end up like me

I HAVE ALL THE ACCOUNT INFO NEEDED IT IS MY STEP MOMS ACCOUNT.  WHAT DO YOU NEED AND I CAN PROVIDE IT!  I NEED SOMEONE TO RESET THE ACCESS TO CANCEL THE ACCOUNT.

z10user4
Mayor / Maire

Re: Wost Service Ever - Cancel your account before you end up like me

 @FlyingFitz : I added more to my recent reply.

FlyingFitz
Good Citizen / Bon Citoyen

Re: Wost Service Ever - Cancel your account before you end up like me

"You have almost instantly received the info you need from us to cancel your account since posting here yesterday." - really -where is that info that is provided?

"I am not aware of any arrangement at PM to withdraw monthly funds directly from your bank account." - really - do you work for Public Mobile?  You should be quite aware of Visa Debit that takes money from the bank.  Wow.

z10user4
Mayor / Maire

Re: Wost Service Ever - Cancel your account before you end up like me

 @FlyingFitz : And have we been over this already: Do you know the email address of the account? Like from a welcome email or any other marketing emails from here. That is the account login.

Then you would need to know the answer of the security question that had been set up at activation or possibly some other time.

Then if you still have access to that email inbox then you can do the Forgot your password? link and answer that question (the asking of it might prompt that memory) and then get the email reset and log in to the account.

 

Edit: the Visa Debit would have been set up at this end...not the bank end.

mimmo
Oracle

Re: Wost Service Ever - Cancel your account before you end up like me

@FlyingFitz  at this point forget simon and do as previously suggested  

 

Send a private message to CS_agent

 

Do you at least remember the tel number? That will be important.

 

As for taking money right out of bank the only way I believe that might be possible is if your mom setup autopay with a visa debit card.  Maybe cancel that card?

 

If there is a possibility that she has a selfserve account try the lost password feature using all the possible email she uses. 

 

 

 

 

 

softech
Mayor / Maire

Re: Wost Service Ever - Cancel your account before you end up like me


@FlyingFitz wrote:

The BOT Always wanted the account info when trying to contact you for months.  So we kept getting the same message -


let me ask you a  directly question and please answer directly.   

 

Did you open a ticket with PM so far and did PM agent replied you via Community inbox (envelope on the top right).. ??  If not, you have to open a proper incident with PM agent first.  And the ticket should be about getting the credentials to log into My Account

FlyingFitz
Good Citizen / Bon Citoyen

Re: Wost Service Ever - Cancel your account before you end up like me

Sent message to PM.  Have the phone number.  Also Submitted a ticket again.  We would have to change bank accounts which isn't something we can do or we have to transfer all the debits coming out as well, which would be a total pain and risk people getting bounced for the account wasn't migrated quick enough.  I haven't had any luck with password reset for her emails.

softech
Mayor / Maire

Re: Wost Service Ever - Cancel your account before you end up like me


@FlyingFitz wrote:

Sent message to PM.  Have the phone number.  Also Submitted a ticket again.  We would have to change bank accounts which isn't something we can do or we have to transfer all the debits coming out as well, which would be a total pain and risk people getting bounced for the account wasn't migrated quick enough.  I haven't had any luck with password reset for her emails.


 

Let's hope you have better luck this time.  you have all of us behind you.  🙂

 

Wait a day ... hopefully you can a reply within an hour or two .keep checking the Community inbox and let us know how it goes

 

Since you are helping out , i hope you get all the info or validation questions.

 

 

AE_Collector
Mayor / Maire

Re: Wost Service Ever - Cancel your account before you end up like me


@FlyingFitz wrote:

"You have almost instantly received the info you need from us to cancel your account since posting here yesterday." - really -where is that info that is provided?

"I am not aware of any arrangement at PM to withdraw monthly funds directly from your bank account." - really - do you work for Public Mobile?  You should be quite aware of Visa Debit that takes money from the bank.  Wow.


Pages of suggestions so far. 

Visa Debit is being processed as a credit card by PM. It is just a debit card to the bank. I don’t know for certain but would assume it would be deactivated like a credit card.

 

You must have more than one community account here if you have been dealing with “Simon” for months. This community account was only set up yesterday. You contact support from HERE, on the community area (where you are right now) not from the account that you don’t have access to. 

In hind site since you don’t seem to be able to deal with online support, PM was probably a poor choice of providers. But then it may not have been you who signed on with Public Mobile. It is was it is and has been like his for support for quite some time so the support model here wasn’t hidden in any way. At least they get paid for being treated like crap by the occasional customer. Unlike us who are customers helping out for free.

 

AE_Collector

softech
Mayor / Maire

Re: Wost Service Ever - Cancel your account before you end up like me


@AE_Collector wrote:

 

You must have more than one community account here if you have been dealing with “Simon” for months. This community account was only set up yesterday. 


I have been wondering about this too.  

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