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Meow
Deputy Mayor / Adjoint au Maire

Re: Wost Service Ever - Cancel your account before you end up like me


@FlyingFitz wrote:

And I only have 1 account setup which is this one - which I only was able to setup as a dummy account and not related to the persons account at all.  


Actual PM service accounts are not related to Community accounts. Anybody can set up Community account if he/she wants to participate - ask questions and provide comments.

 

I believe PM clearly stated in FAQ that PM has no live support. If I am wrong I suggest PM to have mandatory to read and acknowledge disclaimer that PM does not provide live support, most support is provided by volunteers and only account related issues support is provided by moderators to be contacted through ticketing system.

 

From time to time I see quite a few angry posts how PM service/support sucks. I do not find that justified as all potential/current customers should be well aware what they are signing for.

FlyingFitz
Good Citizen / Bon Citoyen

Re: Wost Service Ever - Cancel your account before you end up like me

They system states that the username you signup to the community forum must be the same as your account that you signed up for or else the credit wont' go to the right account. Then they try to verify you.  Then when you can't get verified, they won't setup the account.  It is a painfull process without the login details that only gets you to a part that you can't go any further.

z10user4
Mayor / Maire

Re: Wost Service Ever - Cancel your account before you end up like me

 @FlyingFitz : That would be the risk. Call the toll free number, get the renewal date. The wee hours of the morning of that date is when the renewal happens. Apparently more like 6am ET.

If, on that date and the overnight, you have other known transactions coming out then that would of course be a problem. But if you don't then:

 

z10user4_0-1630684075054.png

 

Edit: Would you like just anybody being able to ask them to do things in your account. This is the security. If you can't verify then they won't do anything in the account. So stop the payment from your side and walk away. Nothing will happen to your credit. This is prepaid.

AE_Collector
Mayor / Maire

Re: Wost Service Ever - Cancel your account before you end up like me


@FlyingFitz wrote:

They system states that the username you signup to the community forum must be the same as your account that you signed up for or else the credit wont' go to the right account. Then they try to verify you.  Then when you can't get verified, they won't setup the account.  It is a painfull process without the login details that only gets you to a part that you can't go any further.


Not the “user name” but the email address must be identical. You wont be able to get anywhere with the actual cell phone account from this community account that you just created. But hopefully a CSA can track things down for you once they respond to you.

 

AE_Collector

FlyingFitz
Good Citizen / Bon Citoyen

Re: Wost Service Ever - Cancel your account before you end up like me

I had to create this account to get even close to getting any help. Got nowhere with the BOT.  Hoping a CSA can help.  Waiting on response.

FlyingFitz
Good Citizen / Bon Citoyen

Re: Wost Service Ever - Cancel your account before you end up like me

I can verify anything needed to get access back - Driver license number, SIN ... etc.  I just don't have any info about the account that was setup except the name and the phone number.  The payments come out on different days and times each month, never a set date but withing 3 days of each other, so that would be very hard to do pausing / unpausing the account without nothing else getting messed up - have enough problems with this - don't need to start more issues.

Just need someone to say "Send some ID and we can reset your account and send you the details" - Why is that so hard to do?  

z10user4
Mayor / Maire

Re: Wost Service Ever - Cancel your account before you end up like me

 @FlyingFitz : Because you need to verify the information on the account. Not who you are or the account holder. It's what's in the account that matters. It's not about ID as anybody can type anything they like in the account as it's not verified at activation or afterwards. So you need to verify what's on the account.

 

If you dial the toll free number you can hear the _next_ renewal. Yes, the payment varies each month because it's a 30 day plan. Then "Lock" your card for that short period and hope no other transactions want to happen and then the account will suspend. Unlock the card and walk away. No need for any other verification or waiting for CSA's and going back and forth with verification wasting all that time. Just stop the payment.

FlyingFitz
Good Citizen / Bon Citoyen

Re: Wost Service Ever - Cancel your account before you end up like me

it is a bank card that it was setup under and they don't have that option to pause the card and any subscriptions coming out- that was directly from the teller at the bank.  I don't have that option, I wish I did.

z10user4
Mayor / Maire

Re: Wost Service Ever - Cancel your account before you end up like me

 @FlyingFitz : Wow. Indeed. I just got off the phone with them and no indeed you can't "pause" a Visa Debit card (at least with CIBC). They said for you to call them but I would not hold out much hope from that end.

Seeing as how this company was given permission to take your money ie. a contract/agreement if you will then I can't see how a chargeback would work either (if there is such a thing for that card). You permitted the company to take the money.

 

If you just can't get through to the CSA's for lack of verification then I think your only option is to cancel that debit card and get another one. Then of course you'd have to change any other payments but at least you could stop this one.

 

I think I'd never get a Visa Debit card. Why bother. It's really just a debit card that happens to use the Visa network. I'll stick with Interac or the other debit type networks thanks. Although nowadays I rarely use a debit card anyway.

 

What a super hassle.

FlyingFitz
Good Citizen / Bon Citoyen

Re: Wost Service Ever - Cancel your account before you end up like me

Yes agreed and they come standard now with a bank account so you can also use it online when needed. Didn't think it would be such a hassle using the card that way - but lesson learned. This will be the last time it is used that way and appreciate the only good comment to this thread after almost 200 posts back and forth people telling me the same thing and telling me options that I didn't have .... enjoy the rest of your day - hopefully the CSA can fix it up .

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