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Angelalavallee3
Great Neighbour / Super Voisin

Why is there no number to reach someone

 

Accepted Solutions
MoreYummy
Mayor / Maire

Re: Why is there no number to reach someone

It is true they dont want to contact you via phone, only from this forum.  It is the only method.

View solution in original post


All Replies
Luddite
Oracle

Re: Why is there no number to reach someone

That's the deal at Public Mobile. This lovely Community is here to assist you. If we fail you must contact the Moderator Team via the private messaging system here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send a private message to the moderator team with a description of your issue. Sometimes they answer within in 24 hours, but usually take several days.

 

What is your difficulty?


>>> ALERT: I am not a moderator. Je ne suis pas un moderateur.
chukdefatey
Deputy Mayor / Adjoint au Maire

Re: Why is there no number to reach someone

Where did you sign up? Did not anyone tell you Public Mobile doesn't Provide call centre services

mimmo
Oracle

Re: Why is there no number to reach someone

What's your issue? 

jor123
Model Citizen / Citoyen Modèle

Re: Why is there no number to reach someone

If you're running into an account issue that the community can't deal with you might want to contact the @Moderator_Team 

MoreYummy
Mayor / Maire

Re: Why is there no number to reach someone

It is true they dont want to contact you via phone, only from this forum.  It is the only method.

View solution in original post

chelsealzl
Great Citizen / Super Citoyen

Re: Why is there no number to reach someone

This is just how PM operates now. A lot of issues can be sorted out through this community, or the moderators have to be contacted via messages. However, they are moving towards an online report system at some point so hopefully it'll be better.

cavemantoronto
Mayor / Maire

Re: Why is there no number to reach someone

@Angelalavallee3 

 

The only reason is to make cost lower. No other reason.  

jor123
Model Citizen / Citoyen Modèle

Re: Why is there no number to reach someone


@chelsealzl wrote:

This is just how PM operates now. A lot of issues can be sorted out through this community, or the moderators have to be contacted via messages. However, they are moving towards an online report system at some point so hopefully it'll be better.


Yeah the online ticketing system should be nice.

Parv
Good Citizen / Bon Citoyen

Re: Why is there no number to reach someone

Hello,

There are ,multiple ways to get support for your public mobile number.

  • Our chatbot SIMon.
  • Self-Serve.
  • Dialing *611 on your phone.

They are all listed here in detail - https://www.publicmobile.ca/en/on/get-help/articles/get-support

 

Hope that helps. Have a nice day.

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