07-22-2019 11:32 PM - edited 01-05-2022 06:02 AM
I check my phone is not on DND but phone call goes straight to voicemail. I could not login to my account to check, not sure why.
07-22-2019 11:46 PM
@danleeWhich plan does it show on your selfserve? I thought the $15 plan is a recent addition.. did you change your plan to it recently?
07-22-2019 11:45 PM
My last message from PM said i got 10 outgoing minutes left but my plan comes with Free unlimited incoming calls. So even my outgoing calls used up, people should still be able to call me right???
07-22-2019 11:45 PM
VOICEMAIL⁹ & Call Display
07-22-2019 11:44 PM
@danlee wrote:I am on $15 plan, I thought it comes with Free unlimited incoming calls???
It does. I had asked about the $10 plan.
Try dialing
*#21#
and report back what it responds with.
07-22-2019 11:43 PM
I used PM over a year.. collected my royalty point now
07-22-2019 11:43 PM
No, i never use my voicemail. Only found out it goes to voicemail when my friend told me. I don't use port etc. I am on $15 plan, my left PM msg said I got only 10 min left but isn't incoming call free unlimited?
07-22-2019 11:43 PM - edited 07-22-2019 11:44 PM
@danleeBut checking voicemail and call forwarding also counts against your 100 minutes and the time starts counting when you press Start and ends when you press end.. rounded up to the nearest minute.
Just log into your selfserve you should see how much minutes you have left.. if it doesn't show that means you have used it all up.
07-22-2019 11:41 PM
I am on $15 plan, I thought it comes with Free unlimited incoming calls???
07-22-2019 11:41 PM
@danlee are you new customer? Did you Port your number recently? Is the voicemail from your old provider of public?
07-22-2019 11:41 PM
Try cycling phone off/on again. Try removing sim...then replace it. Restart phone.
07-22-2019 11:40 PM
@danlee wrote:I check my phone is not on DND but phone call goes straight to voicemail. I could not login to my account to check, not sure why.
If you're on the $10 plan then maybe you've used all the minutes.
Also check your phone for the call forwarding all option.