Why did you lock my phone

[Ileger]

I have had no service since last Thursday 

started a ticket on Saturday I have had no answer 

drove 2 hours to repair center for apple 

was told you guys locked my phone 

I want it unlocked I am not happy 

[iPhoneUser]

Now that makes sense......in a Home Hardware but not a true transaction with Home Hardware. 

You had a lot of us puzzled. 

[Ileger]

But apparently the wireless carrier can blacklist my phone so did public mobile blacklist my phone

[Ileger]

Thanks for for the help wasn't on your end 

[Ileger]

Well just got off phone from bell aliant 

phone is blacklisted told me to take it back to store wouldn't tell me why 

[Ileger]

Would you like me to post a picture of receipts from the store 

they sell all brands of smart phones check them out in Richibucto Newbrunswick 

its a Bellaliant reseller 

[iPhoneUser]

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@Ileger wrote:

And yes account is in good standing autopay

and as I said took phone in to the jump store. after I took it back to Home Hardware they gave me the number of store to make appointment to take phone oh for warranty tech told me  it was probably flagged as lost /stolen  by public mobile and I want it fixed

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[iPhoneUser]

Do a network reset

Then reboot 

If that does not work ....

Tap Erase All Content and Settings.

Make sure you know the passcode and that you sign off of icloud and find my iphone first.

[geopublic]

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@Ileger wrote:

It was new out off box the only card that went in phone was yours

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@Ileger  A phone can be brand new in box and still get blacklisted (Maybe because it was stolen etc).

Public Mobile does not sell or lock phones. Take it back wherever you bought it and ask for your money back.

To test put your PM sim card in another phone and if it works then your phone is blacklisted.

[iPhoneUser]

I just checked online......the only phones they sell are for land lines. 

What model did you buy?

[Ileger]

In my area they sell them

[iPhoneUser]

Check your imei number here. This will tell if it is listed as stolen or blacklisted. 

And really Home Hardware sells iphones? New or used? In the store or in the parking lot?

[Ileger]

Error message is no service

when I go in settings about  go to network says phone not allowed

[gblackma]

@Ileger ccould you log into your self service account account and see if the lost/ stolen feature has been activate a by mistake? Thanks.

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@Ileger wrote:

And yes account is in good standing autopay

and as I said took phone in to the jump store. after I took it back to Home Hardware they gave me the number of store to make appointment to take phone oh for warranty tech told me  it was probably flagged as lost /stolen  by public mobile and I want it fixed

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[geopublic]

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@Ileger wrote:

It's less then a month old bought new from Homehardware 

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@Ileger  Hm.. I didn't know that Home hardware is an authorized 🍎 reseller. When did that happen?

[Ileger]

It was new out off box the only card that went in phone was yours

[Ileger]

And yes account is in good standing autopay

and as I said took phone in to the jump store. after I took it back to Home Hardware they gave me the number of store to make appointment to take phone oh for warranty tech told me  it was probably flagged as lost /stolen  by public mobile and I want it fixed

[kselmak]

Hi @Ileger 

Public mobile can't lock it. Who was previous provider?

[popping]

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@Ileger wrote:

It's less then a month old bought new from Homehardware 

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Interesting... Homehardware selling smart phone...

[popping]

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@Ileger wrote:

I have had no service since last Thursday 

started a ticket on Saturday I have had no answer 

drove 2 hours to repair center for apple 

was told you guys locked my phone 

I want it unlocked I am not happy 

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Who sold you your iPhone?

If your iPhone is sold in Canada, Apple store can unlock your iPhone as CRTC said Canadian providers cannot lock their phone they sold.

May be some one reported your phone was stolen if you buy it used.

[gblackma]

@Ileger contact the moderators directly and ask them to unlock it for you. What message do you get when you turn the phone on? Thanks.

Use this link to contact them directly  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Since it seems that somehow Simon failed to send the ticket for you. Keep an eye on the envelope top right of your screen . The answer from the mods will show up there. 

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@Ileger wrote:

I have had no service since last Thursday 

started a ticket on Saturday I have had no answer 

drove 2 hours to repair center for apple 

was told you guys locked my phone 

I want it unlocked I am not happy 

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[Ileger]

It's less then a month old bought new from Homehardware 

[Jb456 · Accepted solution]

Is your Account status active and in good standing??

It sounds to me that its an issue with your actual phone...going to just guess..but did you buy the phone second hand from a third party??.... they may have reported it stolen and the phone is blacklisted. 

[Solution highlighted .......... Luddite]