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Great Neighbour / Super Voisin

Why can't I send or recieve picture messages??

I have only been with PM for 5 days but since day 1 I have not been able to send or receive picture messages. I have checked my plan and it's all included but eveytime I try to send it says not delivered. My grandaughter said she has been sendign me pictures all week but i haven't received any. Can someone help me out please.

Deputy Mayor / Adjoint au Maire

Re: Why can't I send or recieve picture messages??

Do you have data turned on .You need cellular data turned on to send MMS (pictures by text messaging app).

 

GC 

Great Neighbour / Super Voisin

Re: Why can't I send or recieve picture messages??

More then likely your data is off. But for safety once your done sending/receiving pictures, turn off your data, some apps on youre phone can use your data in the background.  

Oracle

Re: Why can't I send or recieve picture messages??

@Haroldjpower If you did turn on your data and still not able to send or receive MMS, check your APN settings and make sure it matches the one found here: https://apn-canada.gishan.net/en


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Model Citizen / Citoyen Modèle

Re: Why can't I send or recieve picture messages??

@Haroldjpower

If it's an iPhone by chance, then you have to make sure that iMessage is turned on and you need data on also. When cellular data is off, then the picture messaging doesn't seem to work.

Good Citizen / Bon Citoyen

Re: Why can't I send or recieve picture messages??

A few things

1- make sure you had paid for text messaging in your plan

2- check your APN (access point name) settings in your phone- this will allow you to send and receive picture messaging

 
 
Sending a picture message (MMS) is a great test to see if the APN is configured properly
 
Also test the data by temporarily disabling WiFi if you are hooked up to home or public wifi 
 
For my phone I had to change APN type to include default, mms, and supl to work
Great Neighbour / Super Voisin

Re: Why can't I send or recieve picture messages??

I messed around for hours trying to figure this out.  Aside from the fix, I also learned that I should just come here in the first place.

Mayor / Maire

Re: Why can't I send or recieve picture messages??

Hi @WinMan.  Welcome to Public mobile.  Always lots of good info here from people who are ready to help if they can.

If you have a question, don't foget to always start a new topic.  That way, your question will get the most exposure and the quickest possible response.

Good Citizen / Bon Citoyen

Re: Why can't I send or recieve picture messages??

Yeah I had the same issue, thought it was Wi-Fi based but it is actually mobile data based. Good to know I guess