Why can't I receive incoming call and text msgs after porting my phone

[BillV]

Which carrier did you come from and what kind of phone do you have? 

Just did mine and it worked flawlessly within an hour! 

Make sure to reboot as many times as needed. Leave it off for 10 minutes and then do a reboot. This worked for me. 

Looking forward to being a part of this community! 

[popping]

@Angelwings 

FYI

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] display?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is from couple of hours to couple of days. https://publicmobile.ca.ada.support/chat/

Stage 2. Now, you are waiting for your old provider to release you number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.

[will13am]

@Angelwings , keep using your Bell service until it stops working which indicates the number port is complete.  Like most brands, Bell probably uses port protection now where you may be contacted to confirm that you agree to port your number.  If you don't confirm, the port will be terminated.  It is always good policy to continue to use the old service until it stops.  

[RossN]

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@Angelwings wrote:

Can't receive phone calls or text msg after porting from Bell Mobility to PM

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@Angelwings hi it can take a few hours for port to complete this is normal have a great day

[geopublic]

@Angelwings Porting is not instant your need to wait for the port to complete to be able to receive calls. In the meantime continue to use your old sim card until it stops working. Once that occurs you can then start using your Public sim card.

[Staliger]

@Angelwings perhaps porting is still not completed. I would wait for 24 hours to be sure.

[gblackma]

@Angelwings it can take up to 7 days if from a voip or landline and up to 3 hours to complete if from a cell provider.  If your port is from another cell provider its been over 3 hours,  your port may be stuck.  Contact the moderators and ask them to fix it for you. 

There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to PM. 

[gpixel]

@Angelwings hi it takes about 2-3 hours for the port to complete