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DD6
Great Neighbour / Super Voisin

Why am I charged an extra fee?

I have a $40 plan, and with my $2 discount and taxes, by monthly bill is $42.94.  However, for the past two months I have had an additional charge of $9.04 charged to my credit card.  What is that charge for?

Great Citizen / Super Citoyen

Re: Why am I charged an extra fee?

@DD6 Did you for sure successfully set up the Autopay ? I mean if you to your PM page could you be able to see in my Rewars $2 Credit for Autopay or not ? 

 

*** Please note: I am not a Moderator ***

Oracle

Re: Why am I charged an extra fee?

can you post a screenshot of your overview and payment history pages, redact any personal information.

 

do you possibly have a second account with pm?

Mayor / Maire

Re: Why am I charged an extra fee?


@DD6 wrote:

I have a $40 plan, and with my $2 discount and taxes, by monthly bill is $42.94.  However, for the past two months I have had an additional charge of $9.04 charged to my credit card.  What is that charge for?


Did you buy any add-ons? That equals exactly $8 in your province. There is a long distance add-on and a US roaming add-on both for $8.

Great Neighbour / Super Voisin

Re: Why am I charged an extra fee?

Do you have any add-ons (such as long distance minutes, US talk or US text)?

Great Citizen / Super Citoyen

Re: Why am I charged an extra fee?

@DD6 Could you please open My Account PM page & double check this info :

 

Autopay Rewards $2 Credit ?

 

Any Long distance or Data or any other kind of Add-on you had purchased ? 

 

*** Please note: I am not a Moderator ***

Highlighted

Re: Why am I charged an extra fee?

@DD6, this is the $40 - $2 = $38.

 

Then you pay 13% taxes (Are you in Ontario??)  38 + 13% = $42.94

 

EDIT: Sorry, didn't read the full original post.  Sounds like an added $8 add-on.

DD6
Great Neighbour / Super Voisin

Re: Why am I charged an extra fee?

The other two family members in my group cancelled their accounts back in December since they got new phones with Bell.  They also had $40 plans.  None of us had long distance, but I don't know if either of them had US roaming - I don't.  There are no add-ons for my plan.  Is it possible I am being charged something from their closed accounts?    We were setup so that our payments all came from the same credit card.

DD6
Great Neighbour / Super Voisin

Re: Why am I charged an extra fee?

I am set up on auto pay.  There is no charge for that, is there?

Great Citizen / Super Citoyen

Re: Why am I charged an extra fee?

@DD6 No extra charge for just setting up Auto pay

 

infact you will receive $2 credit every month to set up autp pay

 

*** Please note: I am not a Moderator ***