cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Re: Where are the moderators?


@laleh wrote:

My phone was already unlocked when I started with pc mobile. The previous carrier to that was Bell and I was free of their plan already. My phone is an LG G6.

 


If you went to PC Mobile's prepaid services, there wouldn't have been any need to unlock the phone and there also wouldn't have been any way to confim that the phone was unlocked until inserting a different carrier's sim card.  Depending on when it was manufactuerd, some LG G6 devices are unlocked right out fo the box, while some are in fact, locked to a carrier.

Great Neighbour / Super Voisin

Re: Where are the moderators?

Count yourself lucky that it hasn't been longer, I guess? I have been trying to contact them for 4 days without any response.

 

Update: moderators have contacted me to solve my issue. I am assumming that 4 days is the size of their backlog at the moment.

Mayor / Maire

Re: Where are the moderators?


@laleh wrote:

I have been trying to message a moderator for 2 days now and have got NO response!

I cannot use my phone with my new SIM card because it needs an unlock code and the moderator team is supposed to help with that.

I am already regretting switching to thhis carrier!

@Moderator_Team 


There are 11 moderators online ATM - 2019.05.14 1:30pm MDT.

But they go through the queue by FIFO.  I sent a moderator request 5 days ago.  The respond time was 2.5 days.

 

Your phone is locked to Bell.  Call them to get an unlock code.

Since PM did not sell you your phone, sending private message to moderator will not able to unlock your phone.

Model Citizen / Citoyen Modèle

Re: Where are the moderators?

Based on the information given, your President's Choice Mobile LG G6 phone should not need to be unlocked to work with Public Mobile.  If it is locked, it is locked with Telus, of which Telus, Koodo, Public Mobile, and President's Choice Mobile post paid phones are interchangable, even when locked.

 

To add to the confusion,   President's Choice Mobile postpaid, and President's Choice Mobile prepaid, use 2 incompatible carriers.  Prepaid uses Bell, postpaid uses Telus.   President's Choice Mobile postpaid no longer exists, and is now part of Telus's Koodo brand. 

 

I might also add, President's Choice Mobile prepaid never had an LG G6 in their phone line up. 

 

So where does that lead you?  Not sure.  If the information you gave is correct, the phone should work.  It clearly does not, and I am not quite sure what the actual problem is.  

Re: Where are the moderators?


@bridonca wrote:

Based on the information given, your President's Choice Mobile LG G6 phone should not need to be unlocked to work with Public Mobile.  If it is locked, it is locked with Telus, of which Telus, Koodo, Public Mobile, and President's Choice Mobile post paid phones are interchangable, even when locked.

 

 

The OP stated perivously that the phone is from Bell and it sounds as if he/she saying that it's unlocked because it works at PC Mobile.  That may not be the case since prepaid PC Mobile is a Bell service.

Good Citizen / Bon Citoyen

Re: Where are the moderators?

I agree the previous carrier has to provide the code. I recently did migrate from Bell to PM and another one regarding Freedom and in both cases the prior carrier upon calling and reaching tech support provided the code.

 

I’m not familiar with PC mobile but they should be able to provide.

Mayor / Maire

Re: Where are the moderators?

@kaiser_soze 

I am pretty sure PC Mobile is dead....

 

Re: Where are the moderators?


@kav2001c wrote:

@kaiser_soze 

I am pretty sure PC Mobile is dead....

 


The PC Mobile brand is still being used by Bell for prepaid services.  The Telus run division of PC Mobile (postpaid) had all remaining customers moved over to Koodo last October.