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Great Neighbour / Super Voisin

Where are the moderators?

I have been trying to message a moderator for 2 days now and have got NO response!

I cannot use my phone with my new SIM card because it needs an unlock code and the moderator team is supposed to help with that.

I am already regretting switching to thhis carrier!

@Moderator_Team 

Tags (2)
Model Citizen / Citoyen Modèle

Re: Where are the moderators?


@laleh wrote:

I have been trying to message a moderator for 2 days now and have got NO response!

I cannot use my phone with my new SIM card because it needs an unlock code and the moderator team is supposed to help with that.

I am already regretting switching to thhis carrier!


Some phone manufactures will also give you the unlock code...you could try calling the manufacturer while you wait for a response from the mods which can be anywhere from 2 hours to 2 days or a bit longer.

Oracle

Re: Where are the moderators?

@laleh  if you put a public mobile sim and the phone ask for an unlock code this typcally means you need to contact your old provider and ask them to provide you with the code.

 

what phone are you using and where did you buy it from?  ie samsung phones from costco are typically sold unlocked but lock to the first sim inserted.   

Great Neighbour / Super Voisin

Moderators missing!

I have been messaging the moderators for 2 days (4 messages sent) and have yet not gotten any response.

I need their help with the Unlock code for my already activated SIM care and am unable to use my phone!

Where are they hiding and when will I get a response? Maybe I should not have switched to this carrier(?)

Tags (2)
Model Citizen / Citoyen Modèle

Re: Where are the moderators?


@laleh wrote:

I have been trying to message a moderator for 2 days now and have got NO response!

I cannot use my phone with my new SIM card because it needs an unlock code and the moderator team is supposed to help with that.

I am already regretting switching to thhis carrier!


@laleh  If it's asking for a network unlock PUK code then your phone might be locked to the previous provider. You must get the Network Unlock PUK code from your previous provider.
If your phone is a Samsung you might be able to get an unlock code from the Samsung website via a chat
To start a live chat session from Samsung's Contact Us page: http://www.samsung.com/ca/info/contactus.html?CID=AFL-hq-mul-0813-11000170

Hope this helps!

Oracle

Re: Where are the moderators?

@dabr  moderators can not provide an unlock code for non telus phones.   the old provider need to provide the unlock code.  except for some phones purchased from costco, staples etc  which lock on first sim, these are often samsung phones and are usually when you can contact the manufacturer.

Model Citizen / Citoyen Modèle

Re: Where are the moderators?


@mimmo wrote:

@dabr  moderators can not provide an unlock code for non telus phones.   the old provider need to provide the unlock code.  except for some phones purchased from costco, staples etc  which lock on first sim, these are often samsung phones and are usually when you can contact the manufacturer.


I suggested OP contact the manufacturer as some will provide the unlock code (have had to phone them for my phone in the past).

Great Neighbour / Super Voisin

Re: Where are the moderators?

The phone manufacturer will also put me on hold for ages. Why is support so difficult at public mobile? Even pc mobile was faster than this - maybe I should have stayed with them. Thanks for the suggestion though, I will definitely give it a try.

Re: Where are the moderators?


@laleh wrote:

I have been trying to message a moderator for 2 days now and have got NO response!

I cannot use my phone with my new SIM card because it needs an unlock code and the moderator team is supposed to help with that.

I am already regretting switching to thhis carrier!


I've merged your two threads as they were duplicates in different places.

 

A new sim card wouldn't need a code to unlock it unless the sim card's security features have been enabled.  The default PIN of a sim card is 1234, but you would already know that because if you managed to enabled the sim card's security PIN feature, you would had to have first entered the existing PIN.

 

I am suspecting, just as others that your phone is locked to a different carrier and unfortunately, Public Mobile cannot help you with this.  You would have to get the original carrier that the phone is locked to help or purchase an unlock code/unlock service from someone who sells those.

Great Neighbour / Super Voisin

Re: Where are the moderators?

My phone was already unlocked when I started with pc mobile. The previous carrier to that was Bell and I was free of their plan already. My phone is an LG G6.