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Good Citizen / Bon Citoyen

Re: What is the phone number for customer service?

Thank you for the information. I'm new and this is a lot different than it is at the other companies and I'm just used to being able to call in. It's actually quite a smart way to save on costs I guess. I'll send a message to the moderators. Are moderators official employees that I can trust with my information though?

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Retired Oracle / Oracle Retraité

Re: What is the phone number for customer service?

@BasesLoadedWalk

Yes, the moderators are PM employees.  They are here specifically to provide the online help for account issues.

View solution in original post

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Moderator

Re: What is the phone number for customer service?

Good morning @BasesLoadedWalk,

 

thank you so much for reaching out to us!

 

I understand that you'd like to speak to someone over the phone, however, as you may know - we do not offer this option. Don't worry though, because I'm here to help 🙂

 

Can you please send me a private message with details in regards to your inquiry ? I look forward to your reply!

 

Regards,

 

Mary

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Great Neighbour / Super Voisin

Re: What is the phone number for customer service?

is there a location/stand in owen sound for customer service?  

as i find this useless for help and haven't even been with pm for 24 hrs 😞

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Mayor / Maire

Re: What is the phone number for customer service?

Sorry. Customer support is online only
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Great Neighbour / Super Voisin

Re: What is the phone number for customer service?

WHAT SUPPORT?

i haven't even been with PM for 24 hours and i've been nothing but irritated....

they mailed my sim card to the wrong address...

i set up yesterday for talk and text only ...paid then got a text saying i have no texting....

can't contact anybody...can't change my features without being double billed.

any suggestions?

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Great Neighbour / Super Voisin

Unable to receive phone calls

Can you please finish importing my phone number. Unable to receive phone calls
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Great Neighbour / Super Voisin

Please help me

My sim is no service my phone number is **********07 and my email is a************com

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Retired Oracle / Oracle Retraité

Re: Please help me

@Joumana

If you cannot make calls or use data, then click this Moderator_Team link to send a private message for assistance.  Include your PM SIM card number, e-mail address and phone number.  More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

 

Note: You should edit your post to remove your phone number and e-mail address from here, as personal info should not be posted in this public forum.  Also, in future, you should post your issue in a new thread, as it will have more visibility than posting in an old thread.

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Great Neighbour / Super Voisin

Re: What is the phone number for customer service?

 
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