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Great Neighbour / Super Voisin

Re: What is the phone number for customer service?

I am using Amex to pay for my re- accruing monthly account. You have disconnected my phone saying the card is not valid. I have phone Amex and they said all is well. What is the problem? Do you not Amex?

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Model Citizen / Citoyen Modèle

Re: What is the phone number for customer service?

@Jan1949 

 

We accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank

 

https://publicmobile.ca/en/on/get-help/articles/pay-for-your-services-online

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Mayor / Maire

Re: What is the phone number for customer service?

 @Jan1949 

Unfortunately autopay sometimes fails. It shouldn't. But it can. Try doing a manual payment using the Amex there and see if that will reactivate your services.

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Great Neighbour / Super Voisin

Re: What is the phone number for customer service?

hi i activated new sim today arround  12 pm but still not showing network what shoud i do?

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Mayor / Maire

Re: What is the phone number for customer service?

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Mayor / Maire

Re: What is the phone number for customer service?


@ROBINSANTONY wrote:

hi i activated new sim today arround  12 pm but still not showing network what shoud i do?


that's multi questions, does your phone work with public mobile.   

Do you see the PM when you do a search in network serach? 

Start from there.  

You need to do some setting to make it work.  

It is best to start your own thread, easier to help you that way.

 

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Great Neighbour / Super Voisin

Re: What is the phone number for customer service?

i try to make some chenges in settings but it doesnt work

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Mayor / Maire

Re: What is the phone number for customer service?


@ROBINSANTONY wrote:

i try to make some chenges in settings but it doesnt work


In your setting - network setting- do a manual search , after that you should see public mobile network to choose.  

If you dont see it, either your phone is not compatible, or sim card issue, or phone issue.

 

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Great Neighbour / Super Voisin

Re: What is the phone number for customer service?

 
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Mayor / Maire

Re: What is the phone number for customer service?

@56 

Not exactly sure what you need, but there is no call centre with PM.

 

If you have any specific questions, maybe the community members can help.  Just let us know or start your own topic/thread.

 

If you need moderator help,

Click on the question mark on the right lower corner of website to start ticketing process to contact moderator.  Type: Contact moderator. Follow the prompts to submit ticket.  

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