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Good Citizen / Bon Citoyen

What is the acceptable amount of time to wait for a moderator?

@Moderator_Team @Jeremy_M I've been waiting for a reply since Monday night. I know that the structure has been changed but I thought that there would still be some level of service maintained. Can someone please respond to my issues that I've sent via private message.

Thanks
Oracle

Re: What is the acceptable amount of time to wait for a moderator?

@Eagleman963, I have heard that response time was still around 48+ hours.  I am sure they are not ignoring you just processing requests on the first come first served basis.

 


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Moderator

Re: What is the acceptable amount of time to wait for a moderator?

Hey @Eagleman963,

 

thank you for reaching out to us and for your patience!

 

We usually strive to answer within 60 minutes, however we've been experiencing a few delays amounting to a 24 to 48 wait time. This is slowly going down - we will get back to you shortly, within the next few hours at most. Look out for a reply via private message Smiley Happy

 

Regards,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Great Citizen / Super Citoyen

Re: What is the acceptable amount of time to wait for a moderator?

Thanks Mary! I've been waiting as well for my sisters porting issue! Hopefully it's resolved soon today!!
Moderator

Re: What is the acceptable amount of time to wait for a moderator?

I'll get to you shortly as well Smiley Happy @mikefradette

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Mayor / Maire

Re: What is the acceptable amount of time to wait for a moderator?

Thx for updating respond time Mary.
** I am not a Mod, please do not include any private info in a private message to me.**
Moderator

Re: What is the acceptable amount of time to wait for a moderator?

you're welcome @Samianauman Smiley Happy

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
Good Citizen / Bon Citoyen

Re: What is the acceptable amount of time to wait for a moderator?

I'm still waiting for the Mod Team to port my number from Koodo Prepaid, sent 4 messages since Sunday after activating my SIM card on Saturday night. Please help...thanks a million !!