At the moment, you will have a high possibility of:
1) Being charged the full amount with NO SERVICE
2) Account will not be activated to make changes
3) If you plan on porting a number, you will lose this number in limbo due to bugs on public mobile.
4) Lack of customer support, there is NO phone, and NO response from email up to 1-2 weeks.
I highly recommend every stays away from this company. Telus will not help you.
Hello, I understand your frusturation, but please refer to this post so you are informed of the current situation.
Rest assured, your issues #1-3 will be resolved in due time.
With regards to your last sentence, Public Mobile is a company of its own, while still under the parent company Telus. Of course they would not help. That is like me signing up with chatr and expecting to get customer service assistance from their parent company Rogers.
Yes there are problems, unfortunately. But there are more successes with ports. You just don't see people posting about it. I have ported 2 lines without any issues. I will be doing a third and expect for that to go smoothly as well.
Sorry if yours didn't go so well. The mods are on it. Sucks that it's taking long but I'm sure it will be fixed sooner or later.
Transferred everything over about an hour ago...for the most part went very well. Experienced a couple errors but quick post and search in the community forum did the trick.
Given the amount of people switching over, I can see a bit of a delay in response, especially if it a unique error.
OP is right. STAY AWAY!!
Public mobile is bordering on scam territory. What kind of company advertises a service, takes your money for that service, then turns around and says we don't have enough employees to deliver the service?
I haven't had any service after a failed port for 3 days. I have emailed and messaged everyone i can think of... No response for three days. Now I'm seeing maybe weeks!?
I absolutely regret signing up for public mobile and I had maybe 20 family friends that were going to sign up but now won't due to my experience.
I initially had a porting issue with public mobile that tooka bout 7 days to fix...but to the OP - this is a selve self service, the prices are so low because there is no live customer support or a lot of other services that the "other" guys will offer you.
Rest assure, no other company right now will give you 4gb of LTE data, with unlimited provincial talk and internetnational text for just $40 ($38 with autopay).
I came back to public mobile just days ago, and have already reffered my whole family. I am doing the porting for them because I know exactly what triggers some issues (ie porting from telus with the same email).
The service public mobile offers you is unbeateable for the price.I haven't met a single person in Canada that doesn't overpay for their wireless service....all these other companies tell you the same $70 a month and that's it! no no...the bill always comes with added charges.
Here at public mobile, you prepay for everything. Which means you will never be charged for something unless you first take action and add credit to your account. Who looks after your wallet like that? Nobody except for only Public Mobile.
Take it from a guy that has been with all other companies...I swear ALL OF THEM..if anyone checks how many times my number has been ported during the last year they will be shocked. More than 10 times.
No other comapny right now will give you better value for your money, guaranteed.
I'm concerned that I won't get my old number back and that maybe I will never be signed up for this deal as the problems will go beyond the closing date of the offer. What's most frustrating is that my plan with my old company wasn't that bad, I only attempted to change because a friend advised me to after being offered a bonus from PM for recruiting people to sign up. So no I've lost my old plan which wasn't that bad, and now I have no new plan and no service from PM and have no idea when this issue is going to be resolved. There has been no Facebook posting from PM or media release to address the issues, even if they just released an official statement saying that people will be contacted and they are going through the issues and expect them to be resolved in x amount of time that might reduce people's stress, but they won't release a statement because it would amount to bad publicity.