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Great Citizen / Super Citoyen

Re: Usage appearing on a new PM account and the phone hasn't even been turned on yet


@elpa wrote:

I referred someone to publicmobile and they activated a new account this afternoon.  They selected a new phone number set up autopay and all seemed to go smoothly.  We logged into the main publicmobile dashboard and it appeared that a quarter of the allotted text messages under the plan have already been used.  We hadn't yet put the SIM into the phone or even turned it on.  How do I have this corrected ?

 

Also, when he tried to set up a community account to ask for help it would not let him register for an account so I had to log in and ask for help on his behalf.  It would be great if we could get a community account set up.

 

Thank you to any and all for your help!

elpa

 

 


I'm curious as to what plan your friend is on? Unless you're on the $10 basic plan, you should have unlimited text messaging. 

Good Citizen / Bon Citoyen

Re: Usage appearing on a new PM account and the phone hasn't even been turned on yet

Its the $10 plan so every text message counts.  He just wanted to try out public mobile service.

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Great Citizen / Super Citoyen

Re: Usage appearing on a new PM account and the phone hasn't even been turned on yet


@elpa wrote:

Its the $10 plan so every text message counts.  He just wanted to try out public mobile service.


Oh no! As others have said, the best thing to do is get in touch with a moderator through private message and include all the necessary information like account number, phone number, and PIN. I hope this doesn't drive him away from public mobile! It's defintely worth it!

Mayor / Maire

Re: Usage appearing on a new PM account and the phone hasn't even been turned on yet


@elpa wrote:

I wonder why public mobile wouldn't automatically block this number.


@elpa because iCloud is a core Apple service that I would presume the vast majority of iPhone users probably enjoy using.  iMessage and iCloud are two of the selling features of an iPhone for many customers.

 

EDIT the better question might be "I wonder why PM doesn't whitelist this number so these inadvertent messages don't count toward $10 customers' 50 message count?".  I suspect they probably aren't allowed to zero it out for net neutrality reasons.  Or, it's expensive to implement and they can't be bothered.  Either is possible.

 


>>> ALERT: I am not a moderator. For account or activation assistance, please click here.
Good Citizen / Bon Citoyen

Re: Usage appearing on a new PM account and the phone hasn't even been turned on yet

Absolutely, it would make more sense.  Thank you so much for all your help. 

 

We sent a private message to the Moderator Team for help on the texts.

 

Also, he was finally able to create a Community account today.  Turns out the issue was connected to the "I'm not a Robot" tick box and the version of Firefox he was using but the error dialogue was displaying yesterday.  Today it was showing we updated Firefox and all is good.

Good Citizen / Bon Citoyen

Re: Usage appearing on a new PM account and the phone hasn't even been turned on yet

When you create a Community account, make sure you use the same email account for the registration to gain Community rewards! PM uses the email address to tie your Community account to your PM account!