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Mayor / Maire

Re: Unsuccessful SIM Activation

What carrier was the offending phone on? I might have a chat link to contact for unlocking. 

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Mayor / Maire

Re: Unsuccessful SIM Activation


@AfiaFairooz wrote:

"this SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier." 


This is so much better than the usual message: "Invalid SIM". It actually tells you the phone is carrier-locked (it also reassures you there's no hardware issues). It doesn't rudely leave you guessing what sort of "Invalid SIM" problem prevents things from working. It doesn't lead people towards the assumption that the SIM card itself (along with, perhaps, the carrier which provided it) is somehow invalid or defective.

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Good Citizen / Bon Citoyen

Re: Unsuccessful SIM Activation

that would be great! The previous provider was Freedom Mobile. I called them and it was no help, so, at this point, any help is appreciated. 

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Deputy Mayor / Adjoint au Maire

Re: Unsuccessful SIM Activation

@AfiaFairooz When you contacted Freedom Mobile did you tell them you wanted the phone unlocked?

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Mayor / Maire

Re: Unsuccessful SIM Activation

@AfiaFairooz  did the iPhone 8 originally come from Freedom? Or another provider? Only the Original provider that the phone is from has to be contacted and you have to ask them to unlock your phone.

 

For iPhones they don't give you a unlock code. They send the unlock to your phone. Once the unlock is sent if your phone does not unlock right away you have to connect it to iTunes and the unlock is pushed to your phone to finalize it.

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Deputy Mayor / Adjoint au Maire

Re: Unsuccessful SIM Activation


@Jb456 wrote:

@AfiaFairooz  did the iPhone 8 originally come from Freedom? Or another provider? Only the Original provider that the phone is from has to be contacted and you have to ask them to unlock your phone.

 

For iPhones they don't give you a unlock code. They send the unlock to your phone. Once the unlock is sent if your phone does not unlock right away you have to connect it to iTunes and the unlock is pushed to your phone to finalize it.


@Jb456 If the OP's phone came from another provider before Freedom Mobile and worked there, wouldn't that mean the phone is already unlocked?

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Mayor / Maire

Re: Unsuccessful SIM Activation

@kevenv  I scrolled through the threads and don't see the other provider mentioned however to answer your question no it does not mean it is unlocked depending on who the other provider is.

 

For example. Someone with Rogers can use a Fido sim without having the phone unlocked as Fido is owned by Rogers.

 

Someone with Telus can use a Koodo or PM sim without having the phone unlocked as Telus owns both of them. If a person with Telus was to switch to Fido then they would need the phone unlocked.

 

I hope that makes sense to you?

 

 

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Deputy Mayor / Adjoint au Maire

Re: Unsuccessful SIM Activation

@Jb456 But isn't Freedom their own company? Are they tied to anyone else? If they are a stand alone company, is my question valid? 

 

I could have sworn I saw that the phone came from a company before Freedom. I must be getting old. Apologies to all for the confusion.

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Good Citizen / Bon Citoyen

Re: Unsuccessful SIM Activation

Yes, and they asked for the IMEI number. Then the person said they cannot track the phone whereas, we did purchase the phone from freedom and recently payed off the myTab price for the phone too. 

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Good Citizen / Bon Citoyen

Re: Unsuccessful SIM Activation

Yes, the phone is originally bought from freedom 

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