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Jesstwest
Great Neighbour / Super Voisin

Unlocking my phone

Hello! I would like to unlock my phone for the purpose of selling it. I hope someone can help me!!


Accepted Solutions
mimmo
Oracle

Re: Unlocking my phone

yes they will unlock telus phones.  Use SIMon (the question mark on bottom of screen) to contact moderatora and submit  your IMEI, or just call telus, it will probably be quicker.

View solution in original post


All Replies
Dunkman
Oracle

Re: Unlocking my phone

@Jesstwest 

You have to contact the original carrier to which the phone is locked to.  It should be a free service.  

 

Public mobile has not sold phones for quite a while.  If it is a Public mobile locked phone, you would need to contact moderator.  

Re: Unlocking my phone


@Dunkman wrote:

@Jesstwest 

You have to contact the original carrier to which the phone is locked to.  It should be a free service.  

 

Public mobile has not sold phones for quite a while.  If it is a Public mobile locked phone, you would need to contact moderator.  


I'll add that Public Mobile will unlock or provide an unlock code for phones that are locked to Telus and Koodo.

Jesstwest
Great Neighbour / Super Voisin

Re: Unlocking my phone

It was indeed a telus phone. Could I have a moderator please?

mimmo
Oracle

Re: Unlocking my phone

yes they will unlock telus phones.  Use SIMon (the question mark on bottom of screen) to contact moderatora and submit  your IMEI, or just call telus, it will probably be quicker.

View solution in original post

gblackma
Mayor / Maire

Re: Unlocking my phone

@Jesstwest to contact a moderator and explain your situation. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and  "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent. Also keep an eye on the envelope, the mods answer will show up there. Once it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue.
If you need to, you can also enable email notification to receive a private message notification sent to your email. Go to your community account > my settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

Stay safe. 

Jesstwest
Great Neighbour / Super Voisin

Re: Unlocking my phone

Thank you everyone!

 

fujiyama
Town Hero / Héro de la Ville

Re: Unlocking my phone

It may be faster if you ask Telus via online chat. They also can unlock all phones sold by Telus, Koodo and PM lol. They should have the "master list".

PublicMobile13
Great Neighbour / Super Voisin

Re: Unlocking my phone

You have to call the customer support of the original carrier and ask them to unlock it. According to government laws this is a free service now so you should have no problem with them doing this assuming you are all paid up on your cell phone bill.

geopublic
Mayor / Maire

Re: Unlocking my phone

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