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Unable to reset my password

kylerm
Great Neighbour / Super Voisin

I had forgotten my self serve password so I reset it. I have reset the password almost 20 times and everytime i go to log in with my new password it says i cant that they dont match. Is there someone who i could get answers from? 

 

Thanks in advance 

8 REPLIES 8

Aïssata_B
Retraité / Retired
Retraité / Retired

@kylerm, Thank you for reaching out us! I'd definitely help you to access your Self-serve. Please reply to my private message.

 

Looking forward to your reply 🙂

Aïssata

Anonymous
Not applicable

First Try used a different browser internet 

if you  doesn't working  you need send a private message Click here 

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific.
- them can help you a lot nice team service

Good Luck

tobadundee
Good Citizen / Bon Citoyen


@kylerm wrote:

Yes and it keeps allowing me to change my password, but once its changed i cant log in.


Send a message to the @CS_Agent


Click this link CLICK HERE

 

They will fix this. Sorry for the the trouble.

kylerm
Great Neighbour / Super Voisin

Yes and it keeps allowing me to change my password, but once its changed i cant log in.

kylerm
Great Neighbour / Super Voisin

Thanks for the help!

will13am
Oracle
Oracle

@kylerm, the password reset function is not working.  You need to get the moderator team to assist with passwor reset.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.

MacMe
Deputy Mayor / Adjoint au Maire

Are you using your email address to login (and not your forum username)?

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