Hello, I popped in my sim card and try registering but it states it's unable to connect to public mobile. My account is active, my phone is a nexus 6p. I popped in my fido sim card and it connects instantly so the sim card is fitted properly, any advice? Thanks!
Solved! Go to Solution.
Is your phone unlocked? If yes, check your settings and make sure network is set to LTE.
Yes it's unlocked bought from the google play store and the LTE is set as preferred but still doesn't work thanks
did you check your IMEI to see if your phone is compatible with PM? if you search the forum for "will my phone work" you will find the link for the IMEI checker
PM works on the Telus Band 4 LTE network which not all phones support ( many support multiple bands but some phones do not support the Band 4 especially huawei phones as i got a y625 with the same problem..)
Hey Mike, I use a Nexus 6p and yes, no issues in using the service, it should work fine. I have heard that powering the device on and off would help as well to regeister the ESN on the network. Try that. and see.
yes, check out your phone's spec.... many huawei brand phone's do not support the band 4 ..especially the so-called labeled " world or international " one's.... if you have the option, did you already try your sim in a different phone?
if all seems ok, then yes, send a private message to a moderator and they would have to refresh the netwotk setting on your line..
curious: if you dial your own number from a landline or so, does it go into voicemail?
just some troubleshooting prior to requesting a mod's help...
don't worry...not wasting anybody's time..we are all in the same boat...glad you got the issue resolved...cheers