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mike313
Great Neighbour / Super Voisin

Unable to register to Public mobile

Hello, I popped in my sim card and try registering but it states it's unable to connect to public mobile. My account is active, my phone is a nexus 6p. I popped in my fido sim card and it connects instantly so the sim card is fitted properly, any advice? Thanks!


Accepted Solutions
mike313
Great Neighbour / Super Voisin

Re: Unable to register to Public mobile

So I checked my sim card and actually I typed it incorrectly and typed in the correct number and it works, sorry for wasting everyone's time 😕 appreciate the help tho!

View solution in original post


All Replies
NDesai
Oracle

Re: Unable to register to Public mobile

Is your phone unlocked? If yes, check your settings and make sure network is set to LTE. 

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mike313
Great Neighbour / Super Voisin

Re: Unable to register to Public mobile

Yes it's unlocked bought from the google play store and the LTE is set as preferred but still doesn't work thanks 

jheili99
Deputy Mayor / Adjoint au Maire

Re: Unable to register to Public mobile

hi

 

did you check your IMEI to see if your phone is compatible with PM? if you search the forum for "will my phone work" you will find the link for the  IMEI checker

 

PM works on the Telus Band 4  LTE network which not all phones support ( many support multiple bands but some phones do not support the Band 4 especially huawei phones as i got a y625 with the same problem..)

 

cheers

mike313
Great Neighbour / Super Voisin

Re: Unable to register to Public mobile

Oh interesting, I went to public mobile's website to enter the IMEI. It states it should work

donnylegere
Good Citizen / Bon Citoyen

Re: Unable to register to Public mobile

Hey Mike, I use a Nexus 6p and yes, no issues in using the service, it should work fine.  I have heard that powering the device on and off would help as well to regeister the ESN on the network.  Try that. and see. 

jheili99
Deputy Mayor / Adjoint au Maire

Re: Unable to register to Public mobile

yes, check out your phone's spec.... many huawei brand phone's do not support the band 4 ..especially the so-called labeled " world or international " one's.... if you have the option, did you already try your sim in a different phone?

 

if all seems ok, then yes, send a private message to a moderator and they would have to refresh the netwotk setting on your line..

 

curious: if you dial your own number from a landline or so, does it go into voicemail?

 

just some troubleshooting prior to requesting a mod's help...

 

cheers

mike313
Great Neighbour / Super Voisin

Re: Unable to register to Public mobile

So I checked my sim card and actually I typed it incorrectly and typed in the correct number and it works, sorry for wasting everyone's time 😕 appreciate the help tho!

View solution in original post

jheili99
Deputy Mayor / Adjoint au Maire

Re: Unable to register to Public mobile

don't worry...not wasting anybody's time..we are all in the same boat...glad you got the issue resolved...cheers

 

 

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