When I try to submit amount due, I get the message at the top which says, "your account already has enough balance" but my phone service is still suspended and I don't receive a receipt. The money was also not withdrawn from my bank account. My payment method and account hasn't changed, same as usual.
@Nestita from your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone
Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.
1. Tell SIMon what is the issue
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
@Nestita contact them directly using this link then https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
If you type human it was give you option to create a ticket.
There is also a direct link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
It may take a bit longer
@Nestita, I just tried to see if I can replicate your error. I have enough funds in my account and wanted to see if I can the 'enough funds' error. As you can see I have available funds.
Enter your own desired payment or the amount due. As per your account, your next payment isn't due until June 20, 2020, so, you are on a 90-day plan, which would mean $75 in total.