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gurpreetsimk
Great Neighbour / Super Voisin

Unable to process payment for plan setup at time of activation

I am trying to activate a new sim card I ordered. I go through the first 3 screens without any trouble. However while trying to make a payment the last screen, I get the message "Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to experience problems, contact your card provider for more information.". I have tried different cards, but the result is the same. Please help.

kselmak
Mayor / Maire

Re: Unable to process payment for plan setup at time of activation

Check if you were charged and if sim is working

Try cleaning cache and using incognito mode

Also don't use appartment number but ##-## street name form.

Don't use the space in postal code

 

You can also try live assistance here

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en 

gblackma
Mayor / Maire

Re: Unable to process payment for plan setup at time of activation

@gurpreetsimk wait 50 mintes from last attempt,  clear your browser history,  go to private/ incognito mode and try again to activate your SIM card.  When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

 

Here's 3 articles on activation and porting and the Refer a friend reward  if you need them:

1.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
2.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
3. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

amirambreen
Good Citizen / Bon Citoyen

Re: Unable to process payment for plan setup at time of activation

@gurpreetsimk make sure your credit/debit card is not expired and activated, and also you must make sure that the address of your credit/debit card is same to the address given to Public Mobile.

hairbag1
Mayor / Maire

Re: Unable to process payment for plan setup at time of activation

@gurpreetsimk...you can also make a plan payment using a payment voucher, then deal with credit card issue later.

Payment vouchers are available at many retail locations such as Shell gas stations or Canada Tire...just make sure that before you buy it to ask the store clerk if the voucher is active right away...some of them aren't activated until several hours after the sale.

gurpreetsimk
Great Neighbour / Super Voisin

Re: Unable to process payment for plan setup at time of activation

I am currently in quarantine for 14 days as I arrived from India in Montreal. So I cannot go outside to purchase a voucher. Credit Card is the only payment option I have at the moment.

hairbag1
Mayor / Maire

Re: Unable to process payment for plan setup at time of activation

Many people have success using on-line payment service of recharge.com or ding.com. Just be aware the do have a small user fee but it's reasonable.

Good luck and welcome to Canada...thank you for quarantining.

gurpreetsimk
Great Neighbour / Super Voisin

Re: Unable to process payment for plan setup at time of activation

I tried everything. Even tried using Incognito mode & attempted payment on different days. Still got the same error.

gblackma
Mayor / Maire

Re: Unable to process payment for plan setup at time of activation

@gurpreetsimk these are the credit and debit accepted payment methods.

Accepted Payments For Activation

We accept the following credit cards, issued by Canadian or American financial institutions and registered to a Canadian or American address:

  • Visa
  • MasterCard
  • American Express

We also accept Visa and MasterCard Debit cards. 

hairbag1
Mayor / Maire

Re: Unable to process payment for plan setup at time of activation

@gurpreetsimk...

which type of credit card are you using ? PM will only accept cc's from Canada or US.

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