Hey I just signed up to PM a couple days ago. Like the Subject says I can't make or receive calls.
I'm using a galaxy s8.
The phone is detecting Public Mobile as the carrier on the top left. It's telling me I have full bars for the service.
I can make and receive texts. And I can use mobile internet just fine.
For calling when I try to call it'll hang on "calling" for about 10 seconds and then just close the call. When receiving calls it'll let me pick it up but then instantly hang up the second I answer.
I've tried doing the standard reboots after inserting the sim and trying the different connection types for the mobile network.
Any help getting this working would be greatly appreciated!
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:
@Thom20 check to see if "call barring" is enabled
The moderators do not ask you for your account #. This would be a red flag for me. If you are porting a number in then they require the account # of your previous provider, the phone number to be ported in from that account and the name on the account.
If it's for pm account verification then you should supply the moderators with the full name and address on the account, email, phone # and pin#. If you cannot remember the pin # then supplying other (3 minimum) identifiers from your account are in order such as your d.o.b. or alternate ph # (if any.)
Hey Gpixel4, I've tried that method as well. It didn't fix it.
Have you tried using the pm sim card in another phone? If you still dont have calling then your sim did not provision correctly. Only the moderators can fix this.....but you could try suspending your service using lost stolen in your account. Log out. Wait 1 min. Log in . Resume service by reporting it found. Log out. Reboot phone. If it doesnt work you'll have to wait for a moderator.
It does work on a different phone.
It's the strangest thing. I can call my wifes phone and it'll ring but when she picks up it'll instantly disconnect the call. Same thing happens in reverse when she calls me, I'll see it coming in but when I pick up it ends the call.
And I'm sure it's a different type of connection but I do still have full access to texts and mobile internet. It's just the calls that are having problems.