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Unable to log into account

mverl456
Good Citizen / Bon Citoyen

I was able to log into my account previously, but now that I need to add travel packages one account doesn't like the password.   I've went through resetting it twice, and tried incognito browsing on chrome.  Any other suggestions?  I was able to log in on Thursday to this account when it was originally setup.

 

Thanks for your help

2 REPLIES 2

mimmo
Retired Oracle / Oracle Retraité

If you go the 611 route to add addons you need to know your pin number.

 

Edit:Never tried it but if you don't have a cc attached to the account you could top up using a voucher then purchase the addon 

hairbag1
Mayor / Maire

If you've done this frequently...just give it an hour. You just might be temporarily locked out.

If you have a credit card on file, you can dial 611 to add any Add-ons.

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