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Great Citizen / Super Citoyen

Re: US roaming add on


@Caulfeild1 wrote:

I've done all that but my account balance is still $20


That is strange.  Maybe the transaction did not go through?  If I remember right, at the bottom of the Add-ons page it says something like, "any add-on purchase will be deducted immediately from your available funds". If the the $20 added to available funds is still there, then try purchasing again?  I don't think you'll double your purchase anyway, if you only have $20 in available funds.

 

Great Citizen / Super Citoyen

Re: US roaming add on


@Caulfeild1 wrote:

OK. tried it again and purchased the $20 add on, but my account balance is still $20!


If it appears in your overview page it should be active and ready to go. Why the $20 is still in your account as a balance could be a glitch. Use your add on and check back tomorrow to see if it remains there.

Good Citizen / Bon Citoyen

Re: US roaming add on

OK thanks. I'm off to the US now so will check when I arrive if I have the roaming plan. The add on system leaves a lot to be desired. It's taken me about 30 minutes to figure this out!!

Mayor / Maire

Re: US roaming add on


@Caulfeild1 wrote:

OK thanks. I'm off to the US now so will check when I arrive if I have the roaming plan. The add on system leaves a lot to be desired. It's taken me about 30 minutes to figure this out!!


Make sure Roaming is enabled...you might have to manually select either of T-Mobile or AT&T once you're in US.

Great Citizen / Super Citoyen

Re: US roaming add on


@Caulfeild1 wrote:

OK thanks. I'm off to the US now so will check when I arrive if I have the roaming plan. The add on system leaves a lot to be desired. It's taken me about 30 minutes to figure this out!!

Enjoy your trip. Make sure you understand how to enable your data once you arrive and connect to an available network. T mobile and at&T I believe .


 

Mayor / Maire

Re: US roaming add on


@Caulfeild1 wrote:

OK thanks. I'm off to the US now so will check when I arrive if I have the roaming plan. The add on system leaves a lot to be desired. It's taken me about 30 minutes to figure this out!!

 

@Caulfeild1  Maybe try dialing 611 from your phone to check your balance. Could be that the selfserve pages are messed up on your device.


 

Deputy Mayor / Adjoint au Maire

Re: US roaming add on


@Caulfeild1 wrote:

OK thanks. I'm off to the US now so will check when I arrive if I have the roaming plan. The add on system leaves a lot to be desired. It's taken me about 30 minutes to figure this out!!


It's actually not.  Since Public Mobile is strictly a Prepaid Pay Before service you need to have available funds in your account to be able to purchase the add on.   First you add money to your account and then you go back and purchase the add on.