US DATA FAIL...want a refund

[davide]

Had to go to Buffalo for the day (an extreme rarity) had data addon was in downtown Buffalo didn't work. Strong AT&T connection on both 3g and LTE, rebooted phone etc.. Nothing

[davide]

Roaming data was turned on. I bought it yesterday before leaving Canada

[davide]

Yup did that too 😞

[davide]

added the funds and added the service double checked that. 🙂

[ShawnC13]

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@davide wrote:

Had to go to Buffalo for the day (an extreme rarity) had data addon was in downtown Buffalo didn't work. Strong AT&T connection on both 3g and LTE, rebooted phone etc.. Nothing

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In your phone settings was data roaming enabled?

[Lieux]

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@davide wrote:

Had to go to Buffalo for the day (an extreme rarity) had data addon was in downtown Buffalo didn't work. Strong AT&T connection on both 3g and LTE, rebooted phone etc.. Nothing

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Are you sure it was a ROAMING data add-on? And when you buy a roaming add-on it's good only for 10 days...is it your case?

[Sizzle]

Next time try and pop your SIM card out and put it back in and reboot your phone?

[Anonymous]

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@davide wrote:

Had to go to Buffalo for the day (an extreme rarity) had data addon was in downtown Buffalo didn't work. Strong AT&T connection on both 3g and LTE, rebooted phone etc.. Nothing

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Do you still see at least the value of the add-on you chose in your Available Funds?

Do you see the add-on lower down under the add-ons area on your overview page?

[NDesai]

@davide There is no guarantee you will receive refund as this is a pre-paid service. Only mods can determine this, so you can try your luck by sending a private message to the Moderator_Team.