Two phone services on the same email address, cannot open a second selfserve acccount

[winpele]

I purchased two phone sims recently and the store used the same email for both phone numbers. I can only create one selfserve account. When I tried to create a second one it says that it is already setup, but it is not.

How can I change the email address for the second phone number to a different one?

Thanks for your advice.

John

[winpele]

The sales clerk made a mistake in the form but did put in the correct email address. So problem solved.

Thanks everyone!

[darlicious]

@JK8 

I always wonder how this is possible.....and how many salesclerks are ignorant on this basic tenet of activation.

@winpele 

Include the following in your private message:

1. Email address and pin # (indicate which acct was activated first.)
2. Full name and address on account. ( " )
3. Phone number of each. ( *  )

If you cannot remember the pin number  ( look for it in a text msg from pm/611.) Be prepared to further verify your identity. By providing the answers to at least three of the following :

1. Date of birth
2. Alternate phone # if any.
3. Security question and answer.
4. Last payment, type, amount, date paid and last 4 digits of card.
5. Plan amount, add ons on account, recent changes or purchases, activation date.
6. Frequently called or texted phone numbers.
7. Last 4 digits of sim card number.
8. Rewards on account.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly will speed up service times. The average wait is 2 to 4 hours up to 48 hours for non urgent issues. Good luck.

[JK8]

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@winpele wrote:

I purchased two phone sims recently and the store used the same email for both phone numbers. I can only create one selfserve account. When I tried to create a second one it says that it is already setup, but it is not.

How can I change the email address for the second phone number to a different one?

Thanks for your advice.

John

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That is odd. Each account (email address) can only have one phone number.  

(If you are using gmail you can create an alias Eg. myaddess@gmail.com, myaddress+1@gmail.com,myaddress+2@gmail.com)

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