Trying to setup my wife’s phone but can’t get it to work

[Dodge1500]

On the first page after I put in all my information, it say hit Continue but when I do nothing happens

[ddeep91]

Hey @Dodge1500 

The account activation process can be a bit Iffy some days. I know I had lots of trouble when I was activating my account.

You can try these options and see if it helps.
1) Try clearing browser history/catch and using Incognito mode to activate your wife's account

2) Try to activate your account in a few hours/tomorrow and the site could be down.

(if you tried to activate and site errors out of blanks out, it might say invalid sim if you try to fill the activation form again. That is normal to get that message. If you do get that message you can try again in 50mins and it will work.

3) Try from a different browser/computer.

Cheers

Cheers

[AdamLove]

Try refresh the page.... Tell me if this works...

[YVR]

@Dodge1500 

You can also close all browsers and try again using the suggestions about for browser type.

[gblackma]

@Dodge1500  are you trying to port your wife's number from Koodo prepaid?  Thanks. Here is an article on activating https://www.publicmobile.ca/en/on/get-help/articles/activation-account-set-up

[DOA]

Try a different browser; a private or incognito window may also help.  Good luck.