10-26-2020 06:10 PM - edited 01-05-2022 03:54 PM
10-27-2020 10:22 PM - edited 10-27-2020 10:22 PM
Like most times on public mobile when you are performing any changes or actions with your self serve account ( including registering it) the pm site is much happier and less likely to give you error messages if you follow these steps......
Welcome to public mobile!
10-27-2020 10:00 PM
I activated my account in-store too and I was able to use my gmail to set up my profile when setting up the account. Are you using the same email that you provided to the store when they got you set up?
10-27-2020 09:55 PM - edited 10-27-2020 09:57 PM
@Mini22 wrote:I activated my account in store.
So to create your SELF SERVE account, go here:
https://selfserve.publicmobile.ca/self-registration/]
If you are having issues contact the PM Moderators.
To contact the Public Mobile Moderator_Team, there are two ways to reach them:
1 - Click the bubble comment circle on the bottom right hand side of your screen to talk to SIMon the chat bot or link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
OR
2 - Contact the Moderator_Team via private message using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-27-2020 09:52 PM
I activated my account in store.
10-26-2020 11:37 PM
@daburke if the email is longer than 30 characters it won't work. I suggest creating a new email strictly for public mobile. this will further secure your identity against "sim jacking"
10-26-2020 10:16 PM - edited 10-26-2020 10:17 PM
@Mini22 wrote:Hello,
I signed up for public mobile on Sept 20, 2020. Whenever I try to create my self service account it tells me that the number is invalid or I may have created my profile already. I have never done this yet since I signed up. What is the solution? It's so frustrated...
Thanks,
If you continue to have problems with your self service account, contact a moderator.
Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:
10-26-2020 10:14 PM - edited 10-26-2020 10:15 PM
@Mini22 wrote:Hello,
I signed up for public mobile on Sept 20, 2020. Whenever I try to create my self service account it tells me that the number is invalid or I may have created my profile already. I have never done this yet since I signed up. What is the solution? It's so frustrated...
Thanks,
Did you activate your account online or in-store? If you activated online, the self serve account would have already been created.
10-26-2020 10:12 PM
Hello,
I signed up for public mobile on Sept 20, 2020. Whenever I try to create my self service account it tells me that the number is invalid or I may have created my profile already. I have never done this yet since I signed up. What is the solution? It's so frustrated...
Thanks,
10-26-2020 09:51 PM
@daburke is this where you were entering your email?
If yes, you don't have a self-serve account yet that is why your email address is being rejected. Go back here https://selfserve.publicmobile.ca/ and Click the Create Account and you're off to the races. Cheers!
10-26-2020 06:53 PM
Hello @daburke ,
Have you activated a Public Mobile SIM card yet, you do that here:
https://activate.publicmobile.ca/
10-26-2020 06:43 PM
I can understand your frustration with this. I would make sure you don’t add a space before or after the email as that can mess up sometimes.
10-26-2020 06:30 PM - edited 10-26-2020 06:31 PM
Gmail works great usually
Was it usest before?
If you think you may have used it before you can try aliases
Name@gmail will receive all the messages that are sent to N.ame@gmail or Name+1@gmail
Try using incognito mode.
Welcome to Publicmobile
10-26-2020 06:11 PM
@daburke What sort of error message does it give when you try to do it?