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Mayor / Maire

Re: Try to activate. Credit card not working

@pm10 you're correct. Only moderators who work for Public Mobile and have access to your account can help you with CC issues.

 

The forums and everyone writing to you are simply customers.

Good Citizen / Bon Citoyen

Re: Try to activate. Credit card not working

Oh!  The moderators are PM employees?  I didn't know that.

 

I've contacted a PM moderator and they were of little help.  They suggested I buy a voucher and use that.  It might work but it might not.  I'd have to pay an additional $33 dollars to find out.  It might make more sense to cut my losses at $11 for the SIM card.

 

Great Citizen / Super Citoyen

Re: Try to activate. Credit card not working

Same thing happened to couple trying to activate today.  Perhaps due to the huge influx of new entries PM system has been overwhelmed?????  

Would the best solution be to purchase a voucher today and since you would now have 2 months if you applied for the free month by the free month promo, you can try inputting your credit card at another date which may not be so crazy busy and system may be able to handle?  If not after that, get hold of a mod.

Don't give up on Public Mobile.  Once all is working well and you start seeing how well they treat their customers, you will be happy you stuck with them.

Mayor / Maire

Re: Try to activate. Credit card not working

@pm10  yes they work for Public Mobile.

 

Why would you have to pay an extra $33? 

 

Or you mean upfront as opposed to putting it on a credit card?

 

Important to take note the $2 discount per 30 days is only for AUTOPAY. Meaning a credit card has to be added to the account for auto-pay to get the $2 discount.

 

Do you have any other credit cards you could try? Even a banks visa debit card works as long as it has a visa logo and can be used online. 

 

You can pick up vouchers/topups at corner stores, gas stations etc. You go to the cashier and for example say you want a $20 top up for public mobile. They charge the tax at point of sale. The paper will print out of the machine with a 12 digit pin. That's the code to apply it to your account.

 

Link below shows all different places your can buy vouchers.

 

https://publicmobile.ca/en/on/payment-voucher

 

Also for alittle extra fee. You can buy vouchers online with your credit card or even PayPal at recharge.com. 

Good Citizen / Bon Citoyen

Re: Try to activate. Credit card not working

Maybe you're right. Maybe it's exceptionally busy today.  I'll try again later in the evening when the rest of Canada has gone to bed (I'm on the west coast).

 

I really don't want to go the voucher route.  Sinking an additional $33 into this venture just seems like a bad idea.

 

I do look forward to joining the PM community in all it's glory.  I hope I get there.

Thank you. 

Mayor / Maire

Re: Try to activate. Credit card not working

How is it an additional $33? You haven't paid anything yet have you?

Using a voucher at activation does lose the $2 up front autopay credit though. And then after you sort out the payment card you can setup autopay and get the $2 reward at your next renewal.

Good Citizen / Bon Citoyen

Re: Try to activate. Credit card not working

I was wanting to get the $25 plan which means, with tax, I need to pay $28.  The PM moderator sent me to recharge.com.  On recharge.com a $29.96 voucher cost $33.89.  If I pay that to recharge.com and I try to use that voucher to activate my PM account and it doesn't work now I'm out $33.89 in addition to $11.20 I've already spent on the SIM card.  Taking me from bad to worse.

 

I didn't realize I could get a voucher from a store.  That would at least save me the fee that recharge.com charges.  But that still means I could be throwing another $28 in the trash.  The "fool me once, shame on you; fool me twice, shame on me" thing.

Mayor / Maire

Re: Try to activate. Credit card not working

If you use a referral code you'll get a $10 credit. So that covers the SIM.

To add a pinch of salt to the mix...some vouchers seem to take longer to be usable. Be sure to start all over with a clear browser or incognito/privacy mode.

There are many thousands of satisfied customers. You're just having an unfortunate bumpy start.

Mayor / Maire

Re: Try to activate. Credit card not working

@pm10 

 

As indicated above, you only need to buy a voucher with the face value of $25. Tax will be added at point of sale.

 

Also, recharge.com is an international company and the weird numbers stem from fluctuations in exchange rates. So, go for the voucher in the $25 range.

 

Good Citizen / Bon Citoyen

Re: Try to activate. Credit card not working

Unfortunately the $10 credit is only useful if I can actually activate the account.  I'm going to wait a bit and see if it will later this evening.  Thank you.

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