10-07-2021 05:50 PM - edited 01-06-2022 03:43 AM
My phone will not accept calls or texts - I have sent an email over 48 hours ago. Anyone else had this experience and what was the solution?
10-08-2021 11:18 AM
thanks
10-07-2021 10:08 PM
You should give some more info if you want better help here.
If you'd rather "talk" with CS and have not heard from them for over 48 hrs , you should open another ticket:
10-07-2021 09:05 PM - edited 10-07-2021 09:06 PM
As noted on another post, did you do the following in this order?
If so, any luck?
1. Leave your old SIM in your phone and wait for a SMS text to confirm with a YES you are porting over to PM? You have a 90 minute window to reply once you get the text.
2. Activate the PM on your computer and complete to page 4.
3. Power off the phone once you confirm the text and swap the old SIM with the PM SIM then power on the phone.
Meanwhile, try powering off the phone and wait a few minutes then power on the phone and see if that works.
If you missed any of these steps. You will need to contact a PM CS Agent to restart the process.
10-07-2021 08:58 PM - edited 10-07-2021 08:58 PM
@Carlos7 wrote:My phone will not accept calls or texts - I have sent an email over 48 hours ago. Anyone else had this experience and what was the solution?
Would like to know more details here...
You only mention issues within incoming calls and texts...but outgoing, you can do - is that correct?
Are you an iphone user and just activated with a new number, OR changed to a different iphone?
Perhaps your iphone needs the phone number set up on it...
Set up your phone number On your iPhone:
10-07-2021 07:25 PM
i send to you a phone number to you can try to call port department
Check your private message inbox (click on the envelope top right of your screen)
10-07-2021 07:21 PM
while porting have you replied YES to the confirmation SMS from your old provider yet.
If yes, create a ticket here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-07-2021 06:13 PM
10-07-2021 06:08 PM
Make sure to try some simple solutions first. Sometimes just a combination of restarting your phone and removing the SIM card and putting it back in can fix a lot of these sorts of problems. It would definitely be worth trying before you spend time dealing with customer service people.
10-07-2021 05:56 PM
go sign in to Self-Serve, to review your account Status !! and history payment they charges.
10-07-2021 05:51 PM
do you get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.
The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request..
Transferring A Phone Number, Click Here link
if you stuck with Transferring your old Phone Number,
Here’s how to contact Customer Support Agent by CS_Agent,
Good luck and your welcome to Public Mobile
with a Beautiful Service
you will be very happy...