Ive been told I'll be contacted shortly, but that hasn't happened. How can I correct this? Or reach someone who can?
@krik86 , have you contacted the moderator team? They are the ones that look after failed number ports. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.
As you wait for moderator response (usually a few hours, but can be up to a day or so), you could try to continue to use your old carrier SIM card. It might be still working.
@krik86 how long jave you been without service? If you insert your old providers SIM card, does it work? If it doesn't, then your SIM may not have provisioned correctly. While you wait for the moderators, try these tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .
If you indeed did enter the wrong ESN/MEID, you can get the correct number by opening your phone app and dialing *#06#
You might be able to try the port (transfer) again.