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Good Citizen / Bon Citoyen

Re: Trouble signing my sister up.

Thanks to all....I contacted a Mod and am waiting for a response.

Great Citizen / Super Citoyen

Re: Trouble signing my sister up.

That typicaly is the case with the low charge. 

Great Citizen / Super Citoyen

Re: Trouble signing my sister up.

You can always check your online credit card account and see if there is a charge there or pending charge  for the price of the plan you had picked and tried to activate for your sister . Typically the transactions are posted within a couple  of hours to your credit card , or at least posted as pending. 

Model Citizen / Citoyen Modèle

Re: Trouble signing my sister up.


@ThePostman wrote:

Thanks to all....I contacted a Mod and am waiting for a response.


I had to contact moderator too when I new activated and they fixed everything, I hope they fix your problem soon like they fixed mine:

 

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activated-Sim-over-3-hours-ago-still-...

Model Citizen / Citoyen Modèle

Re: Trouble signing my sister up.


@ThePostman wrote:

My sister's credit card was charged $0.10....I assume that is just to verify that i is a valid card ?


Good call contacting Mod to push through her attempt to join the service. If I had to speculate it could be an issue as simple as the payment system losing connection for a while. As the process seems automated aside from your compliance it would definately be under the radar for the Mods. 

Good Citizen / Bon Citoyen

Re: Trouble signing my sister up.

All fixed now !!! Thanks !

Model Citizen / Citoyen Modèle

Re: Trouble signing my sister up.


@ThePostman wrote:

All fixed now !!! Thanks !


Happy for you to have it all fixed now!