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Trouble activating new SIM

fromrachel
Great Neighbour / Super Voisin

Hi @CS_Agent

 

I just signed up for Public Mobile and recieved a text that says: 

 

"Public Mobile here: We're experiencing difficulties processing your request to move to Public Mobile. Please go to publicmobile.ca, click Contact Us and complete the SIM & Activation online form. Thanks." 

 

I believe this is because I attempted to port my old number over from Rogers and this port was unsucessful. Can someone please help me complete that process? Thanks! 

2 REPLIES 2

Very quick Ashley!!!!Smiley Wink 

CS_Agent
Customer Support Agent

Hey @fromrachel

 

This certainly does mean an issue occurred with your port, so for us to fix it, please send us a private message.

 

A few factors you can include are your Rogers account number, PIN and IMEI.

 

Also, please make sure your line with Rogers is still active.

 

Best regards,

Ashley

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