Trouble Porting my number

[OOJ]

I have the above message while trying to activate my sim with the intention of transferring my old number. I need help at this point. Thanks!

[BKNS27]

@OOJ 

Great that everything worked out for you. Enjoy your saving on your cell phone bill.

[OOJ]

All is good now. I have tried the activation again and it is all resolved now. Thanks for your help anyway.

[esjliv]

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@OOJ wrote:

Thanks for your help. I think they're closed for the day. 

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@OOJ  Hopefully you will hear back tomorrow morning.

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[OOJ]

Thanks for your help. I think they're closed for the day. 

[BKNS27]

@OOJ 

There seems to be a glitch on the recent update so click on Create a Ticket to contact a moderator to help you with the porting issue.

Remember to leave the old SIM in the phone when your old carrier text to confirm you are porting over with YES.

[BlueB · Accepted solution]

Welcome to Public Mobile @OOJ!  🙂

You can wait an hour and try again and/or open a ticket as suggested with one of the Moderators through the SIMon chatbot (click chat bubble, lower-right of your screen).  You can also message the mods at...

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage/tab/compose/note-to-user-id/22...

Alternatively, you can call the Porting support line specific to porting issues for realtime help.  I'll send this to you via private message.  🙂