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Good Citizen / Bon Citoyen

Trouble Connecting To Network

Phone: Samsung Galaxy S7

Unlocked Today

Completed Activation Today

Checked My account Everything looks fine.

Picked a new number option.

Cannot make calls or send text

Under network operators I have the choice to pick Public Mobile but when selected it prompts "Unable to connect, try again later"

APN Seem to have auto loaded. 

 

Any help would be greatly appreciated. 

 

ThankScreenshot_20190917-151736_Mobile networks.jpg

 

Screenshot_20190917-151629_Settings.jpg

 

Screenshot_20190917-151623_Mobile networks.jpg

 

Mayor / Maire

Re: Trouble Connecting To Network

@Reddawn   Have you tried rebooting your phone?

Town Hero / Héro de la Ville

Re: Trouble Connecting To Network

@ReddawnTry swap the SIM card into another phone to see if the problem is a Public Mobile or a phone problem.

Highlighted
Deputy Mayor / Adjoint au Maire

Re: Trouble Connecting To Network

Try resetting network settings..

 

Settings

Backup & reset

Then Reset Network Settings

Good Citizen / Bon Citoyen

Re: Trouble Connecting To Network

I have both soft and hard rebooted. 

 

Unfortunately I don't have access to another unlocked phone. 

 

 

 

Good Citizen / Bon Citoyen

Re: Trouble Connecting To Network

Still nothing.  After network reset😅

Mayor / Maire

Re: Trouble Connecting To Network


@Reddawn wrote:

I have both soft and hard rebooted. 

 

Unfortunately I don't have access to another unlocked phone. 

 

 

 


@Reddawn   You might need to send a message to Moderator_Team via SIMon ? mark bubble bottom right of the screen, and type in 'get ticket' and then select 'contact us'.

 

Hearing back can be anywhere from 2-48 hours or more.

Good Citizen / Bon Citoyen

Re: Trouble Connecting To Network

Will they be able to connect this post with the ticket. It just that the ticket process didn't let me go into any detail about my issue. Unless I missed it.

 

Thanks

Mayor / Maire

Re: Trouble Connecting To Network


@Reddawn wrote:

Will they be able to connect this post with the ticket. It just that the ticket process didn't let me go into any detail about my issue. Unless I missed it.

 

Thanks


That's a good question.  Unfortunately I'm not sure, but one of the oracles or other users might have some idea.   SIMon is supposed to allow for some of the information to be prefilled when submitting your ticket, if there was an option to select a problem.

Town Hero / Héro de la Ville

Re: Trouble Connecting To Network

If you haven't sent the ticket yet, copy and paste the thread to be sure. However, they can find it if they look under your profile.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Trouble-Connecting-To-Network/m-p/427...

 

Your Profile:

reddawn.PNG