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Transferring number

EmmaMatheson
Great Neighbour / Super Voisin

I received a voicemail from public mobile stating that my my previous company must unblock my number in order for me to use it with public mobile. I contacted my previous company yesterday and they said their is no block. I have no idea what is going. Please help. 

4 REPLIES 4

Triguy
Mayor / Maire

Contact a moderator.

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator. 

Anonymous
Not applicable

@EmmaMatheson wrote:

I received a voicemail from public mobile stating that my my previous company must unblock my number in order for me to use it with public mobile. I contacted my previous company yesterday and they said their is no block. I have no idea what is going. Please help. 


Is your previous company account still active?

gblackma
Mayor / Maire

@EmmaMatheson  did you place a port block on your number?  If you did, you original post will fail and  you have to remove it first. Take it off and resend your information to the moderators. Type " Port Request " and follow the prompts to get to one.  Give them the name on the account,  the number to port and the old providers account number. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

 

Dunkman
Oracle
Oracle

@EmmaMatheson 

You will need to contact moderator to help complete with your port. 

Click on question mark on right lower corner of website. Type contact moderator. Follow prompts to submit ticket to get moderator help 

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