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Good Citizen / Bon Citoyen

Transferring number from Koodo

Hi! I need some help

 

I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number. But I got this error message when I put in my old number and check it's eligibility. 

 

Transfer.pngI have made sure that the number is correct. Any help is appreciated!
Thanks


Accepted Solutions
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Model Citizen / Citoyen Modèle

Re: Transferring number from Koodo


@z10user4 wrote:

@irvine_wp wrote:

Hi! I need some help

 

I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number. But I got this error message when I put in my old number and check it's eligibility. 

 

I have made sure that the number is correct. Any help is appreciated!
Thanks


If Koodo prepaid then you will need moderator assistance.


 

@Moderator_Team

 

Press their name scroll down to "contact me" and send a private message detailing you number, former provider, former plan type (prepaid, etc.) And any other information you feel may help them correct this. The more details you give the less time it takes for them to take action 

View solution in original post


All Replies
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Mayor / Maire

Re: Transferring number from Koodo


@irvine_wp wrote:

Hi! I need some help

 

I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number. But I got this error message when I put in my old number and check it's eligibility. 

 

I have made sure that the number is correct. Any help is appreciated!
Thanks


If Koodo prepaid then you will need moderator assistance.

Highlighted
Model Citizen / Citoyen Modèle

Re: Transferring number from Koodo


@z10user4 wrote:

@irvine_wp wrote:

Hi! I need some help

 

I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number. But I got this error message when I put in my old number and check it's eligibility. 

 

I have made sure that the number is correct. Any help is appreciated!
Thanks


If Koodo prepaid then you will need moderator assistance.


 

@Moderator_Team

 

Press their name scroll down to "contact me" and send a private message detailing you number, former provider, former plan type (prepaid, etc.) And any other information you feel may help them correct this. The more details you give the less time it takes for them to take action 

View solution in original post

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Good Citizen / Bon Citoyen

Re: Transferring number from Koodo

Alright, I'll try to private message the moderator

Highlighted
Model Citizen / Citoyen Modèle

Re: Transferring number from Koodo


@irvine_wp wrote:

Alright, I'll try to private message the moderator


I forgot to add, if your community account email and your PM account email do not match they will also need your PM account info.

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Good Citizen / Bon Citoyen

Re: Transferring number from Koodo

Thanks for the info! I'm waiting for the moderator to reply

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Model Citizen / Citoyen Modèle

Re: Transferring number from Koodo


@irvine_wp wrote:

Thanks for the info! I'm waiting for the moderator to reply


Hope they get back to you soon. If I had to guess the latest they would respond would be Monday.

Highlighted
Good Citizen / Bon Citoyen

Re: Transferring number from Koodo

 I suppose if that's true then I'll have to wait. Thanks for the help!

Highlighted
Model Citizen / Citoyen Modèle

Re: Transferring number from Koodo


@irvine_wp wrote:

 I suppose if that's true then I'll have to wait. Thanks for the help!


Your welcome, on the bright side your interaction with the community over this matter might save you a bit on your next phone bill 🙂

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Town Hero / Héro de la Ville

Re: Transferring number from Koodo

Lots of Peep from PM moved Koodo

Koodo Peep moved to PM also Cat Happy