Transferring my phone number to public mobile

[lorrshea2010]

I sent private message to Tiana_V, how long does it usually take for them to respond?

[CannonFodder]

Given the time that's passed, I'm guessing the OP got a reply from the Mod team, and got the issue squared away..... 🤔 

[gblackma]

@lorrshea2010  did you port your number over from another provider?  Is it stuck? Are you not receiving calls or texts? If this is the case? How long did you attempt it and from which provider and what type of account ? Ie prepaid or postpaid? Thanks.

[dabr]

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@CannonFodder wrote:

@lorrshea2010  I have no idea how long it usually takes for a response, since, so far at least, I haven't needed to contact them.

Do you have an issue that folks here MIGHT be able to help with, or do you NEED a Moderator's help?

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@CannonFodder  I've found moderators responding (most of the time) within 2 hours or less.  Only when there has been a widespread system glitch has the response time taken upto 24 hours.  However, others have reported having to wait upto 2 days or more in the past, although not so much recently.

[Jb456]

24 to 48 hours. If she is online

But care to elaborate?

You want to port your number over from another provider? Which provider ?

You're able.to do all that online yourself. Did you activate a sim card?

If so you can go into your account and click change number..

Then port your number unless it's Koodo prepaid and that you would have to contact moderators for.

Or by private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is the guide to porting

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Start-Guide-Setup-Activation-Port-Dat...

Also read link below that Oracle Luddite posted about preparing yourself on porting and the worst that could happen

https://productioncommunity.publicmobile.ca/t5/Getting-Started/BE-PREPARED/m-p/112014#M20827

So what issues are you having that you need to contact Tiana for?

[CannonFodder]

@lorrshea2010  I have no idea how long it usually takes for a response, since, so far at least, I haven't needed to contact them.

Do you have an issue that folks here MIGHT be able to help with, or do you NEED a Moderator's help?

[dabr]

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@lorrshea2010 wrote:

I sent private message to Tiana_V, how long does it usually take for them to respond?

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What problem have you encountered with transferring your number?  You first option is to contact moderators via SIMon here:  https://publicmobile.ca.ada.support/chat/

Hearing back from moderators usually can take anywhere from one to 24 hours, or longer if there is a lot of issues at any given moment.

[ChuckYeah]

Best to send a ticket to @CS_Agent . Moderators are available:

Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST

To contact a moderator, create a support ticket:
Explain your issue to SIMON, seen below:

Use as few words as possible to allow the BOT to understand (e.g. no service, can't send texts, can't call out or no data).
Answer Simon's questions until you get here:

Spoiler

@CS_Agent will respond to your concern through the community's private messaging system, usually within 48 hours.
Watch for this indicator of a private message from a moderator.

Alternatively, you may send a private message to moderator through the following link :
Contact @Moderator_Team
About @Moderator_Team
Moderator Hours: Monday-Friday: 8AM- 12AM EST; Saturday & Sunday: 8AM-10PM EST