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Great Neighbour / Super Voisin

Transfering over from Virgin (want to keep old number).

Hi,

I thought i've done everything right but I just received a text saying that to complete my request to move to public mobile it wants me to go to publicmobile.ca and 'click contact us and complete the SIM & activation online form) and that I'll need to provide the correct ESN/MEID

 

There is no 'contact us' on publicmobile.ca nor a form of any kind to fill out.  Regardless when I created my account it asked me for all of this info (except MEID which I believe is the same as IMEI on GSMA phones (which mine is)).  In any event I do not have a 'MEID' (I do have an IMEI however).

 

I have unlocked my phone with the unlock code my old provider gave me, I have setup an account with publicmobile as the instructions that came with the sim card said to do and my phone says that the Network Operator that I'm connected to is Public Mobile ....

 

.... However, when I try and call my phone from another phone it goes immediately to the voicemail of my OLD provider.  

 

I do not want to lose my phone number, what have I dont wrong in porting my phone number over?  

 

If a mod or whatever can PM me I have the IMEI, SN, SIM #s, old carrier account # and pin #s and even my first unborn child (kidding!).

Mayor / Maire

Re: Transfering over from Virgin (want to keep old number).


@guitarguy10 wrote:

Hi,

I thought i've done everything right but I just received a text saying that to complete my request to move to public mobile it wants me to go to publicmobile.ca and 'click contact us and complete the SIM & activation online form) and that I'll need to provide the correct ESN/MEID

 

There is no 'contact us' on publicmobile.ca nor a form of any kind to fill out.  Regardless when I created my account it asked me for all of this info (except MEID which I believe is the same as IMEI on GSMA phones (which mine is)).  In any event I do not have a 'MEID' (I do have an IMEI however).

 

I have unlocked my phone with the unlock code my old provider gave me, I have setup an account with publicmobile as the instructions that came with the sim card said to do and my phone says that the Network Operator that I'm connected to is Public Mobile ....

 

.... However, when I try and call my phone from another phone it goes immediately to the voicemail of my OLD provider.  

 

I do not want to lose my phone number, what have I dont wrong in porting my phone number over?  

 

If a mod or whatever can PM me I have the IMEI, SN, SIM #s, old carrier account # and pin #s and even my first unborn child (kidding!).


The email means there was a problem porting over your number.


You will need Moderator_team help to complete the port.

Click on the green Question Mark (at bottom right) to get started.

Type in "Submit a ticket" or "contact us" to have your ticket submitted.

 

Your old provider account has to remain active for the port to work.
Also you will need to provide PM Moderator with the following info:
- phone number
- old provider account number
- name exactly as registered on old provider account

GR
Mayor / Maire

Re: Transfering over from Virgin (want to keep old number).

@guitarguy10   try your old Sim card in your phone, if it works keep using it until the port is complete!

Great Neighbour / Super Voisin

Re: Transfering over from Virgin (want to keep old number).

I don't care if my phone works immediately or not, I have no friends (i'm a loser) barely ever use it.

 

I want to make sure that I don't lose my old phone number and it seems as if the port didn';t go through correctly (so what effect would waiting have? none)

 

Trying to submit a ticket but it will not let me click verify on step 3 ... I put in more then the 3 personally identifiable info questions it asked for (I put answers to them ALL) and still nothing ... so I cannot complete a ticket.

 

This is starting to irritate me, this probably would have been resolved already if I could have just spoken to a real human being for 5-10 minutes.  

 

I guess I will just keep trying ...

Deputy Mayor / Adjoint au Maire

Re: Transfering over from Virgin (want to keep old number).

If you're having issues contacting mods via SIMon the chat bot.

 

Private message them via link below.

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Deputy Mayor / Adjoint au Maire

Re: Transfering over from Virgin (want to keep old number).

IMEI stands for International Mobile Equipment Identity. It's a unique 15-digit number assigned to all cellular devices.

 

The 14-digit MEID stands for Mobile Equipment Identifier and is similarly meant to identify a mobile device. It is sometimes known as an Electronic Serial Number. You can translate the IMEI to a MEID by dropping the last digit.

 

So maybe remove last digit from your IMEI number and try??

Good Citizen / Bon Citoyen

Re: Transfering over from Virgin (want to keep old number).

Yes, I did the same thing last week. There was about a 12hr wait period before I could get incomming calls or data however out going calls was pretty much immediate. I also had to call Virgin to unlock my phone and give me a code to do so, no problems from them.

Mayor / Maire

Re: Transfering over from Virgin (want to keep old number).


@guitarguy10 wrote:

I don't care if my phone works immediately or not, I have no friends (i'm a loser) barely ever use it.

 

I want to make sure that I don't lose my old phone number and it seems as if the port didn';t go through correctly (so what effect would waiting have? none)

 

Trying to submit a ticket but it will not let me click verify on step 3 ... I put in more then the 3 personally identifiable info questions it asked for (I put answers to them ALL) and still nothing ... so I cannot complete a ticket.

 

This is starting to irritate me, this probably would have been resolved already if I could have just spoken to a real human being for 5-10 minutes.  

 

I guess I will just keep trying ...


Don't be so hard on yourself, SIMon is a work in progress. You can also use the link given by @Jb456.

 

You won't lose your phone number as long as you keep the account active (which means your paying for both plans until the port is completed).

 

Meanwhile, I suspect when you originally requested the port, one of the info you provided was incorrect or did not match what's on file with your old provider.
If you want to retry the port yourself, you can log on to your Self-serve account and retry it yourself. Just be careful entering your old provider info.

Mayor / Maire

Re: Transfering over from Virgin (want to keep old number).


@VirginNo wrote:

Yes, I did the same thing last week. There was about a 12hr wait period before I could get incomming calls or data however out going calls was pretty much immediate. I also had to call Virgin to unlock my phone and give me a code to do so, no problems from them.


Hi, did you also receive a text from PM like OP did saying that to "complete your request to move to public mobile..."

 

If you did not, I am assuming your transfer completed on it's own.

Good Citizen / Bon Citoyen

Re: Transfering over from Virgin (want to keep old number).

I had no problems using the instructions to keep my number from virgin... I have a Galaxy A5 (2017) which did give me problems however. I had to follow the suggestions of the community to get it going however... there is a bit of tweeking involved. It took me a couple hours to fiqure it out.