@gblackma wrote:
@mimmo Considering the fact that calls were going to voicemail, and the question about receiving texts was never answered. How could you rule that out? Thought that we had to tease the information out here. Isn't that what you said in the link below when I took what the other person here said at face value? Exactly what criteria are you using to determine when to accept what a person says at face value and when essentially question them as if they are liars?
@gblackma
port failure: the poster said they entered in the wrong porting info
Portfailure = outgoing calls and text work incoming go to old sim ie voicemail
not a provisoning issue : outgoing call work incoming go to voicemial.
Provisioning issue: typically the affected service will not work both ways not just one.
Exactly what criteria are you using to determine when to accept what a person says at face value and when essentially question them as if they are liars?
to start: who said anything about treating people like liars. in that post your refer to, did i treat the poster like a liar? instead of jumping to contact mods right away, I asked what provider, as some providers have set up their info differently for ports. @Luddite found a thread which seemed had the needed procedure. just firing out suggestions /ideas can cause more angst for the person needing help than anything else.
but to answer your question: experience and taking the time to read and understand a post.
