Transfer from Koodo

[Sofiasmomma]

I am wanting to switch my number from koodo to public mobile

[geopublic]

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@Sofiasmomma wrote:

I am wanting to switch my number from koodo to public mobile

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@Sofiasmomma  Have your Koodo account number, name on the Koodo account and Koodo phone number ready. To complete your port-in request, click this link and type in “port request” to be put in touch with a Moderator.  Include the above Koodo info with your submission.

Hope this helps!

[JLakerson · Accepted solution]

I recently transferred from Koodo over to Public Mobile. The process is pretty simple, especially if you are on a postpaid plan with Koodo. You'll need to purchase a SIM card and once you receive it, you will need to activate it. When you do activate it, be sure to type in your current phone number. You only need to create a new number temporarily if you are on a prepaid plan with Koodo. The activation itself takes a couple of minutes and you should be all ready to go after the payment is complete. Just put in your new SIM card, turn on your phone, and you're all set.

[gblackma]

@Sofiasmomma if you activated with a temporary cell phone number. You have to contact the moderators and ask them to port your Koodo number. Type " Port Request "and follow the prompts to get to one. Give them the name on the account,  number to port and the Koodo account number. 

There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. Welcome to PM.