@HALIMACS wrote:This is an issue, @shuswapkid
Last evening, certain features/functions of the self-serve portal produced the same "error" result, prompting users to log back in (it looks like this:)
It seemed to resolve this AM, however I notice it is again occurring this evening. It's possible the change number function you're trying to access may be caught up in a potential maintenance which may be happening.
Perhaps try again in an hour, or possibly wait until tomorrow morning.
@computergeek541 , are you (or the Oracles) aware of what was happening last evening, and what appears to be again happening this evening with self-serve functionality?
Unfortunately, this error isn't anything new, nor is the blank plan detail ro inability to change plans whhile this is happening issue. I have also seen that message before after logging in, but someitmes logging in again isn't necessary. Clicking again on My Account sometimes takes the customer back to the account page with all details loaded. I'm not sure if what you're showing in your screenshot is realted as someone said, porting from Telus can't be done from self serve.
This is an issue, @shuswapkid
Last evening, certain features/functions of the self-serve portal produced the same "error" result, prompting users to log back in (it looks like this:)
It seemed to resolve this AM, however I notice it is again occurring this evening. It's possible the change number function you're trying to access may be caught up in a potential maintenance which may be happening.
Perhaps try again in an hour, or possibly wait until tomorrow morning.
@computergeek541 , are you (or the Oracles) aware of what was happening last evening, and what appears to be again happening this evening with self-serve functionality?
